Articles - Ben Booth

Ben is the CEO and co-founder of MaxContact. With over 20 years’ experience helping businesses across multiple industries, his experience has helped him consult and guide businesses with their customer engagement strategies.

Connect with Ben on LinkedIn

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Our Top Technology Contributors of 2024
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Contact Centre Predictions for 2025
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Gartner’s Magic Quadrant – Where Are All the European Players?
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What Tech Should You Buy Next? Here’s How to Choose
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MaxContact CEO Ben Booth Earns LDC Top 50 Spot
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A New Survey Reveals Challenges for UK Contact Centres
What's next with omnichannel with tablet and contact icons
Move Over Omnichannel… What’s Coming Next?
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Seeing Double? 10 Ways to Drive Down Repeat Contacts
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Time-Saving Hacks for Quality Monitoring
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F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
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Top 10 Use Cases for Speech Analytics
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Need to Reduce Call Transfers? Try These Approaches
Key questions to ask when buying a chatbot
Key Questions to Ask When Buying a Chatbot
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2024 Is Here! What to Look Out for This Year
2024 Contact Centre Predictions
Expert Predictions: What Will 2024 Bring for Contact Centres?
Get the most out of live chat
3 Quick-Fire Ways to Get the Most Out of Live Chat
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10 Ways Technology Can Simplify the Contact Centre
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5 Ways to Improve Capturing Customer Details
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Top Ways Tech Can Help With Cutting Contact Centre Costs
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Our Top Use Cases for AI in Customer Service
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Tips, Tools, and Techniques for Contact Centre Forecasting
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Video: Should You Remove Average Handling Time (AHT) as an Agent Target?
Stay Compliant with Outbound Dialling Video Cover
Video: How Can You Stay Compliant With Outbound Dialling?
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Video: How Can You Speed Up Average Handling Time?