Articles - Ben Booth

Ben is the CEO and co-founder of MaxContact. With over 20 years’ experience helping businesses across multiple industries, his experience has helped him consult and guide businesses with their customer engagement strategies.

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What Tech Should You Buy Next? Here’s How to Choose
City lights on world map. Europe. Elements of this image are furnished by NASA
Gartner’s Magic Quadrant – Where Are All the European Players?
2024 Contact Centre Predictions
Expert Predictions: What Will 2024 Bring for Contact Centres?
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Need to Reduce Call Transfers? Try These Approaches
What's next with omnichannel with tablet and contact icons
Move Over Omnichannel… What’s Coming Next?
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Our Top Use Cases for AI in Customer Service
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F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
Business Term with Climbing Chart / Graph - Forecast
Tips, Tools, and Techniques for Contact Centre Forecasting
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A New Survey Reveals Challenges for UK Contact Centres
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Video: Should You Remove Average Handling Time (AHT) as an Agent Target?
Key questions to ask when buying a chatbot
Key Questions to Ask When Buying a Chatbot
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23 Key Processes Call Centre Automation Can Simplify
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Top 10 Use Cases for Speech Analytics
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10 Ways Technology Can Simplify the Contact Centre
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Time-Saving Hacks for Quality Monitoring
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5 Ways to Improve Capturing Customer Details
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Seeing Double? 10 Ways to Drive Down Repeat Contacts
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Top Ways Tech Can Help With Cutting Contact Centre Costs
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MaxContact CEO Ben Booth Earns LDC Top 50 Spot
2025 Predictions with hanging year on celebratory background
Contact Centre Predictions for 2025
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Our Top Technology Contributors of 2024
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Video: How Can You Stay Compliant With Outbound Dialling?
Get the most out of live chat
3 Quick-Fire Ways to Get the Most Out of Live Chat
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Video: What Is Average Handling Time and How Do You Measure It?