Articles - Ben Booth

Ben Booth is the Co-Founder and CEO of MaxContact. With over 20 years’ experience helping businesses across multiple industries, his experience has helped him consult and guide businesses with their customer engagement strategies.

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What Tech Should You Buy Next? Here’s How to Choose
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Seeing Double? 10 Ways to Drive Down Repeat Contacts
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Time-Saving Hacks for Quality Monitoring
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New Ways to Empower Agents in 2025
Video Image: What Is Average Handling Time and How Do You Measure It?
Video: What Is Average Handling Time and How Do You Measure It?
What's next with omnichannel with tablet and contact icons
Move Over Omnichannel… What’s Coming Next?
Call centre agents working with technology
What Are the Key Call Centre Technologies?
Old typewriter and laptop on table on yellow background. Concept of technology progress. Old vs new
17 Signs Your Contact Centre Technology Is Ageing Badly
Magnifying glass and reports on table
How to Improve Your Contact Centre Reporting
Customer details form on monitor
5 Ways to Improve Capturing Customer Details
Improve Your Voice of Customer Programme
20 Smart Ideas to Improve Your Voice of the Customer Programme
Giving flowers as a gesture of goodwill
18 Goodwill Gestures to Build Better Employee Relationships
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Top Ways Tech Can Help With Cutting Contact Centre Costs
Get the most out of live chat
3 Quick-Fire Ways to Get the Most Out of Live Chat
Key questions to ask when buying a chatbot
Key Questions to Ask When Buying a Chatbot
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How to Improve Customer Satisfaction
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Contact Centre Predictions for 2023
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Practical Tips to Connect With Customers
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19 Intelligent Ideas to Improve Employee Experience
Retro Robot with Tin Can Phones
The Dos and Don’ts of Automated Assistants in the Contact Centre
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23 New Ideas for Customer Service Over the Phone
2024 with logos - whats new in 2024
2024 Is Here! What to Look Out for This Year
Video Image: Should You Remove Average Handling Time (AHT) as an Agent Target
Video: Should You Remove Average Handling Time (AHT) as an Agent Target?
Video Image: How Can You Stay Compliant With Outbound Dialling?
Video: How Can You Stay Compliant With Outbound Dialling?