Articles - Chris Dealy

Chris has specialised in WFM for contact centres for over 20 years. He has written countless blog posts, e-books & how-to guides on the subject, and hosted many well-regarded webinars with leading industry experts.

Chris has helped dozens of companies to reap the benefits of WFM and he knows the business case inside out.

Connect with Chris on LinkedIn

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15 Ways Contact Centre Technology Can Help Address Inefficiencies
Methods to Calculate Forecast Accuracy video Cover with Chris Dealy at injixo
Video: Methods to Calculate Forecast Accuracy
What’s Next With… Forecasting Technology?
What’s Next With… Workforce Management?
99 Ways to Change Your Contact Centre
Get the most out of live chat
3 Quick-Fire Ways to Get the Most Out of Live Chat
Top Tips to Improve the Contact Centre
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9 Top Tips for Workforce Planning in Excel
How to Improve Forecast Accuracy video cover with Chris Dealy
Video: How to Improve Forecast Accuracy
Ways Technology Helps Exceed Service Level Targets on paper
7 Ways Technology Can Help Exceed Service Level Targets
Workforce Management Concept
The Value of Workforce Optimization, Management & Engagement
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How to Hit the Sweet Spot in Workforce Planning
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Outsourcers: 7 Strategies for WFM Success
An Introduction to… Mobile Customer Service Apps
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How Workforce Management Software Pays for Itself
The Hidden Gems of Agent Desktop Software
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Ease Agent Stress – With These 15 Top Tips!
What to Look for When Buying… A WFM Solution
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Recorded Webinar: Forecasting Masterclass
How Do I… Make Webchat the Channel of Choice?
What’s Next With… Multichannel?
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The 15 Key Habits of Successful Workforce Managers
How Do I… Integrate my Back Office into the Contact Centre?
Recorded Webinar: Master-Class in Resource Planning
 
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