Articles - Frank Sherlock

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region.

He has worked in and around the contact centre and customer experience space for the last 20 years, including holding senior roles in companies.

Connect with Frank on LinkedIn

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Time-Saving Hacks for Quality Monitoring
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Top Call Centre Planning Challenges and How to Handle Them
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5 Ways to Improve Capturing Customer Details
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Top Call Centre Security Challenges and How to Fix Them
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11 Tips and Tools to Improve Call Centre Quality Assurance (QA)
The Benefits, Challenges and Best Practices of First Call Resolution
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The Dos and Don’ts of Automated Assistants in the Contact Centre
19 Ways to Deal with High Contact Volumes
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16 Key Components of a Digital Customer Transformation Strategy
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How Often You Should Seek Customer Feedback
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Top Ways Tech Can Help With Cutting Contact Centre Costs
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Why Is Omnichannel Customer Service Important?
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17 Smart Ways to Refresh Your Homeworking Strategy
The Difference Between Interaction Analytics and Conversational Analytics
Video: The Difference Between Interaction Analytics and Conversational Analytics
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How to Improve Customer Satisfaction
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Our Top Technology Contributors of 2024
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How to Improve Your Contact Centre Reporting
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How to Measure Chatbot Performance
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How to Build Advisor Confidence
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Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers
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8 Useful Customer Journey Mapping Tools and Techniques
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15 Ways Contact Centre Technology Can Help Address Inefficiencies
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18 Goodwill Gestures to Build Better Employee Relationships
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The Best Metrics for Contact Centre Performance Tracking