Articles - Frank Sherlock

Frank Sherlock is the VP for CallMiner International, responsible for expanding CallMiner customer footprint in the region.

He has worked in and around the contact centre and customer experience space for the last 20 years, including holding senior roles in companies.

Connect with Frank on LinkedIn

Previous
Next
RECENT
POPULAR
Person holding clock over their face
How Often You Should Seek Customer Feedback
Abstract technology background and security concept with digital padlock
Top Call Centre Security Challenges and How to Fix Them
A picture of a performance management mind-map
A Checklist for Implementing… Performance Management Tools
Quality concept with neon quality sign and stars
Time-Saving Hacks for Quality Monitoring
Knowledge management systems or KMS illustration representing systematic process of advice, insights, information, practice, process, improvement, people and technology.
How to Keep Your Knowledge Base Up to Scratch
Two call centre agents and a customer on the phone - call transfer concept
How to Stop Call Transfers Ruining Your CX
CX and feedback concept on autumn leaves green, yellow & red
Building a Customer Experience Audit
Technology business case concept with speech bubble saying business case resting on keyboard
What to Include in a Business Case for New Technology
A picture of a great to bad checklist
18 Characteristics of Great Customer Service
19 Ways to Deal with High Contact Volumes
Compliance concept with rules and regulations icons
How to Meet the Recent FCA Consumer Duty Requirements
Magnifying glass and reports on table
How to Improve Your Contact Centre Reporting
Customer details form on monitor
5 Ways to Improve Capturing Customer Details
The Benefits, Challenges and Best Practices of First Call Resolution
Improve Your Voice of Customer Programme
20 Smart Ideas to Improve Your Voice of the Customer Programme
Video Image: What Is Conversation Analytics?
Video: What Is Conversation Analytics?
Giving flowers as a gesture of goodwill
18 Goodwill Gestures to Build Better Employee Relationships
Cost cutting concept with the word cost next to scissors
Top Ways Tech Can Help With Cutting Contact Centre Costs
People on phones using self service
10 Changes Set to Redefine the Future of Self-Service
Customer Feedback concept
Stop Spamming! 10 Better Ways to Collect Customer Feedback
Broken concrete bridge - broken process concept
Key Signs of Broken Processes (and How to Fix Them)
A photo of someone with a clipboard making notes
11 Tips and Tools to Improve Call Centre Quality Assurance (QA)
A happy contact centre advisor sits in front of a computer screen
15 Interesting Ways to Modernize Your Contact Centre
Phone with contact us, call, mail or chat icons
Why Is Omnichannel Customer Service Important?
 
Previous
Next