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Articles - Akixi

Discover and explore our Akixi content collection, including articles, blogs, news stories, case studies, resources and more.

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Survey Results: The Most Important Customer Service Skills

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Overcoming Analysis Paralysis in the New Age of Work

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A Guide to Call Disposition Codes

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Building Customer Rapport Through Meaningful Conversations

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Akixi Launches Akixi ONE Designed for Hybrid Workers

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Creating a People-First Hybrid Working Model

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Customer Journey Mapping: The Road to Better CX

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The Effects of Covid-19 on Employee Well-Being

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Real-Time Dashboards for Businesses – What Are the Benefits?

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How to Monitor Home Workers and Keep Remote Teams Productive

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Staff Motivation: How Supervisors Can Motivate Remote Teams

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18 Simple Ideas to Reduce Your Abandon Rate

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What Is Call Recording and Why Is It So Important?

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Top Challenges Faced by the Telecoms Industry in 2021

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5 Easy Ways to Upskill Your Call Centre Agents

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Podcast – How to Improve Your Call Centre Reporting

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Akixi Release Live Chat Analytics and UI Improvements

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Case Study: Akixi Supports Gamma During Remote Working Shift

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Akixi Wins Best Analytics Platform Award

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Is Your Communication Strategy Ready for Anything?

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Top Challenges Faced by the Telecoms Industry in 2020

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The Cloud-Based Call Centre: Why You Should Make the Switch

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How to Connect In-Office and Remote Workers

Call Centre Reporting Concept

A Guide to Call Centre Reports – with Examples