Translate

Menu

Home
Articles + Articles
Technology + Technology
- Tech
- WFM
- AI
- Analytics
- CCaaS
- Knowledge Management
- Voice of Customer
Webinars + Webinars
- Webinars
- Recorded Webinars
Insights + Insights
Resources + Resources
Tools + Tools
Events + Events
Advertise + Advertise

Articles - Akixi

Important Contact Centre metrics

The Most Important Contact Centre Metrics

Global world network connected and telecommunication

Case Study: RHM Introduces Customers to the Power of Insights

Balance concept with rocks

Employee Experience Is Just As Important As Customer Experience

Communication, dialog, conversation on an online forum and internet chatting concept.

Top Tips for Improving CX With Live Chat

A picture of a gold fish next to a light bulb and surrounded by fish

Always On, Always Available – A Changing Workplace

A picture of an athlete in a ready position

Is Your Communication Strategy Ready for Anything?

Tablet with technology icons

Technology Sector Top 5 Challenges in 2022

Contact Centre Perception

Changing Business Perceptions of the Contact Centre

A picture of a yellow happy face amongst grey not so happy faces

How to Measure First Call Resolution

Barriers to Your Dream Contact Centre

Barriers to Your Dream Contact Centre

Person investing in plant growth

Akixi Announces Growth Investment

What is Your Primary 2022 Priority?

Efficiency Rules the Roost

A picture of an agent and objects launching out of a box

Akixi Release Live Chat Analytics and UI Improvements

Where Would You Like to See Video Used in Future Contact Centres?

Video Has a Mainstream Future

A picture of connecting components

Future-Proofing the Business of Tomorrow

A picture of a manager communicating with remote workers

Staff Motivation: How Supervisors Can Motivate Remote Teams

Woman Talking on the phone

Real-Time Dashboards for Businesses – What Are the Benefits?

A colourful picture of a head with a crack on top

The Effects of Covid-19 on Employee Well-Being

Black compass on orange background

Customer Journey Mapping: The Road to Better CX

Person with laptop sitting on chair near colour wall

Creating a People-First Hybrid Working Model

Happy person working at laptop

Akixi Launches Akixi ONE Designed for Hybrid Workers

A picture of a know - the connect concept

How to Connect In-Office and Remote Workers

A picture of a person pushing a large rock up a hill

Top Challenges Faced by the Telecoms Industry in 2021

Person sat at computer being overloaded with information

Overcoming Analysis Paralysis in the New Age of Work

LinkedIn join conversation box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

© Call Centre Helper^® 2024 | Terms | Cookies | Privacy | Contact | Advertise