Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Blogs
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Insights
Business Insights
Blogs
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Videos
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Akixi
Previous
Next
RECENT
POPULAR
Analytics Is Most Promising for Identifying Pain Points and Root Cause
5 Easy Ways to Upskill Your Call Centre Agents
Multichannel Contact Centres: Voice Remains the Channel of Choice
Akixi Announces Growth Investment
Customer Journey Mapping: The Road to Better CX
Efficiency Rules the Roost
7 Lessons From The Money Shop’s Contact Centre
Creating a People-First Hybrid Working Model
Trends in Contact Centre Initiatives
How to Monitor Home Workers and Keep Remote Teams Productive
The Most Important Call Centre KPIs to Track for Customer Success
What Is an Omnichannel Cloud Call Centre?
Video Has a Mainstream Future
The Cloud-Based Call Centre: Why You Should Make the Switch
What Not to Miss at Call & Contact Centre Expo 2022
Always On, Always Available – A Changing Workplace
Technology Sector Top 5 Challenges in 2022
How to Measure First Call Resolution
The Effects of Covid-19 on Employee Well-Being
Survey Results: The Most Important Customer Service Skills
Staff Motivation: How Supervisors Can Motivate Remote Teams
Case Study: RHM Introduces Customers to the Power of Insights
Barriers to Your Dream Contact Centre
Real-Time Dashboards for Businesses – What Are the Benefits?
Previous
Next
Editor's Pick
Hit the Ground Running! How to Help Your Agents Be Shift Ready
Want to Find Out How Happy Your Agents Really Are? Here’s How!
Kick-Start Your Next Team Engagement Day
10 Ways to Kick-Start Your Adherence Improvement Strategy