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Articles - Akixi

Discover and explore our Akixi content collection, including articles, blogs, news stories, case studies, resources and more.

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Future-Proofing the Business of Tomorrow

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Always On, Always Available – A Changing Workplace

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What Is an Omnichannel Cloud Call Centre?

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How to Measure First Call Resolution

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The Most Important Call Centre KPIs to Track for Customer Success

The Top Qualities for a Contact Centre Advisor

What’s Next With… Contact Centre Metrics?

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7 Lessons From The Money Shop’s Contact Centre

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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