Translate

Menu

Home
Articles + Articles
Technology + Technology
- Tech
- WFM
- AI
- Analytics
- CCaaS
- Knowledge Management
- Voice of Customer
Webinars + Webinars
- Webinars
- Recorded Webinars
Insights + Insights
Resources + Resources
Tools + Tools
Events + Events
Advertise + Advertise

Articles - Akixi

Call Centre Reporting Concept

A Guide to Call Centre Reports – with Examples

old telephone with question mark and the words 'call disposition codes'

A Guide to Call Disposition Codes

Three Environments That Create Employee Experience vector

What Is Employee Experience?

wallboard discussion

What Should You Be Displaying on Your Contact Centre Wallboards?

2021 Survey Results Contact Centre Multichannel Mix

Multichannel Contact Centres: Voice Remains the Channel of Choice

A photo of a hanging purple phone

18 Simple Ideas to Reduce Your Abandon Rate

Survey 2021 Contact Centre Technology

Contact Centre Technology Trends

Telephone off the hook

The Benefits and Importance of an IVR

What Impact Does Analytics Have on Your CX Strategy and Decision Making?

Analytics Is Most Promising for Identifying Pain Points and Root Cause

Contact Centre Initiatives

Trends in Contact Centre Initiatives

A woman fist pumps with joy

The Most Important Call Centre KPIs to Track for Customer Success

Colin Gill Podcast Artwork

Podcast – How to Improve Your Call Centre Reporting

A picture of someone supporting someone elses journey

Case Study: Akixi Supports Gamma During Remote Working Shift

What’s Next With… Contact Centre Metrics?

An image of a clock and a calendar representing shift patterns

Contact Centre Shift Patterns: The Latest Findings

Dollar-finance

7 Lessons From The Money Shop’s Contact Centre

The Top Qualities for a Contact Centre Advisor

2021 survey report

2021 Survey Report: What Contact Centres Are Doing Right Now

An illustration of silhouettes in speech bubbles being connected

Building Customer Rapport Through Meaningful Conversations

exhibit show

What Not to Miss at Call & Contact Centre Expo 2022

2021 CCH Survey Results Knowledge Base Challenges

Survey Results: Knowledge Base Challenges

Over the Next 5 Years, Which Trend Will Have the Biggest Impact on Contact Centres?

AI Is Set to Take Hold of Contact Centres

A picture of a customer service agent in a cloud

The Cloud-Based Call Centre: Why You Should Make the Switch

A picture of technology icons

What Is an Omnichannel Cloud Call Centre?

NICE CXone Vulnerability Demo Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

© Call Centre Helper^® 2024 | Terms | Cookies | Privacy | Contact | Advertise