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Articles - Alex Stenton-Hibbert

Alex Stenton-Hibbert, Account Director, CX Transformation, Business Systems UK Ltd

Connect with Alex on LinkedIn

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Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers

Top Tips to Monitor Customer Service

Clever Ideas for Induction Programmes

Best Practice Speech Bubble Isolated On Red Background

Performance Management Best Practices

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21 Steps to a More Personalized Customer Experience

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16 Key Components of a Digital Customer Transformation Strategy

Giving flowers as a gesture of goodwill

18 Goodwill Gestures to Build Better Employee Relationships

Pressure of Demanding Customers

How to Deal With Demanding Customers

Call Centre Predictions for 2022 Fortune Cookies

Contact Centre Predictions for 2022

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23 Key Processes Call Centre Automation Can Simplify

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The Dos and Don’ts of Automated Assistants in the Contact Centre

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26 Great Techniques for Showing Real Empathy in Customer Service

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23 New Ideas for Customer Service Over the Phone

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20 Best Practices for Messaging Customers

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19 Intelligent Ideas to Improve Employee Experience

How to Raise the Profile of Your Contact Centre

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8 Useful Customer Journey Mapping Tools and Techniques

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A Checklist for Implementing… Performance Management Tools

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18 Characteristics of Great Customer Service

19 Ways to Deal with High Contact Volumes

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A Checklist for Implementing… Speech Analytics

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18 Simple Ideas to Reduce Your Abandon Rate

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20 Great Ways to Drive Down Customer Complaints

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17 Smart Ways to Refresh Your Homeworking Strategy

Maintel AI Readiness WP Box

Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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