Articles - Alex Stenton-Hibbert

Alex Stenton-Hibbert has worked at business systems for over 10 years, currently serving as an Account Director for CX Transformation.

He specialises in workforce optimisation, cloud contact centre, process automation, AI and Compliance Technology.

Connect with Alex on LinkedIn

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Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers
Top Tips to Monitor Customer Service
Clever Ideas for Induction Programmes
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Performance Management Best Practices
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21 Steps to a More Personalized Customer Experience
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16 Key Components of a Digital Customer Transformation Strategy
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18 Goodwill Gestures to Build Better Employee Relationships
Pressure of Demanding Customers
How to Deal With Demanding Customers
Call Centre Predictions for 2022 Fortune Cookies
Contact Centre Predictions for 2022
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23 Key Processes Call Centre Automation Can Simplify
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The Dos and Don’ts of Automated Assistants in the Contact Centre
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26 Great Techniques for Showing Real Empathy in Customer Service
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23 New Ideas for Customer Service Over the Phone
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20 Best Practices for Messaging Customers
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19 Intelligent Ideas to Improve Employee Experience
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How to Raise the Profile of Your Contact Centre
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8 Useful Customer Journey Mapping Tools and Techniques
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A Checklist for Implementing… Performance Management Tools
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18 Characteristics of Great Customer Service
19 Ways to Deal with High Contact Volumes
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A Checklist for Implementing… Speech Analytics
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18 Simple Ideas to Reduce Your Abandon Rate
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20 Great Ways to Drive Down Customer Complaints
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17 Smart Ways to Refresh Your Homeworking Strategy