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Articles - Alex Stenton-Hibbert

Alex Stenton-Hibbert, Account Director, CX Transformation, Business Systems UK Ltd

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Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers

Top Tips to Monitor Customer Service

Clever Ideas for Induction Programmes

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Performance Management Best Practices

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21 Steps to a More Personalized Customer Experience

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16 Key Components of a Digital Customer Transformation Strategy

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18 Goodwill Gestures to Build Better Employee Relationships

Pressure of Demanding Customers

How to Deal With Demanding Customers

Call Centre Predictions for 2022 Fortune Cookies

Contact Centre Predictions for 2022

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23 Key Processes Call Centre Automation Can Simplify

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The Dos and Don’ts of Automated Assistants in the Contact Centre

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26 Great Techniques for Showing Real Empathy in Customer Service

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23 New Ideas for Customer Service Over the Phone

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20 Best Practices for Messaging Customers

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19 Intelligent Ideas to Improve Employee Experience

How to Raise the Profile of Your Contact Centre

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8 Useful Customer Journey Mapping Tools and Techniques

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A Checklist for Implementing… Performance Management Tools

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18 Characteristics of Great Customer Service

19 Ways to Deal with High Contact Volumes

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A Checklist for Implementing… Speech Analytics

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18 Simple Ideas to Reduce Your Abandon Rate

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20 Great Ways to Drive Down Customer Complaints

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17 Smart Ways to Refresh Your Homeworking Strategy