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Articles - Alex Stenton-Hibbert

Alex Stenton-Hibbert, Account Director, CX Transformation, Business Systems UK Ltd

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26 Great Techniques for Showing Real Empathy in Customer Service

Top Tips to Monitor Customer Service

Clever Ideas for Induction Programmes

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18 Simple Ideas to Reduce Your Abandon Rate

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18 Characteristics of Great Customer Service

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15 Inventive Strategies to Increase Customer Satisfaction (CSAT)

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The Dos and Don’ts of Automated Assistants in the Contact Centre

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19 Intelligent Ideas to Improve Employee Experience

19 Ways to Deal with High Contact Volumes

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23 Key Processes Call Centre Automation Can Simplify

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20 Great Ways to Drive Down Customer Complaints

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16 Key Components of a Digital Customer Transformation Strategy

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16 Contact Centre Technology Innovations That You Can’t Ignore

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Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers

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Performance Management Best Practices

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23 New Ideas for Customer Service Over the Phone

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18 Goodwill Gestures to Build Better Employee Relationships

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17 Smart Ways to Refresh Your Homeworking Strategy

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8 Useful Customer Journey Mapping Tools and Techniques

Pressure of Demanding Customers

How to Deal With Demanding Customers

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What to Look for When Buying a Cloud Communications System

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Waiting Time: What Is Best for Your Customers?

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A Checklist for Implementing… Speech Analytics

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30 Contact Centre Predictions for 2021