Articles - Alex Stenton-Hibbert

Alex Stenton-Hibbert has worked at business systems for over 10 years, currently serving as an Account Director for CX Transformation.

He specialises in workforce optimisation, cloud contact centre, process automation, AI and Compliance Technology.

Connect with Alex on LinkedIn

Next
RECENT
POPULAR
Dog and human sharing empathetic connection
26 Great Techniques for Showing Real Empathy in Customer Service
row of colourful wired phones
18 Simple Ideas to Reduce Your Abandon Rate
Top Tips to Monitor Customer Service
Clever Ideas for Induction Programmes
Illustration of people and their information
21 Steps to a More Personalized Customer Experience
A photo of an innovative child
16 Contact Centre Technology Innovations That You Can’t Ignore
A message in a bottle in the sea
20 Best Practices for Messaging Customers
Pressure of Demanding Customers
How to Deal With Demanding Customers
A red cog being placed among other cogs acting as the keystone
23 Key Processes Call Centre Automation Can Simplify
A photo of happy people jumping
15 Inventive Strategies to Increase Customer Satisfaction (CSAT)
A photo of happy and unhappy dice
20 Great Ways to Drive Down Customer Complaints
A picture of someone carrying a "I want more" light bulb
How Are Customer Expectations Changing and What Does That Mean for Us?
A picture of a performance management mind-map
A Checklist for Implementing… Performance Management Tools
A picture of a great to bad checklist
18 Characteristics of Great Customer Service
19 Ways to Deal with High Contact Volumes
Giving flowers as a gesture of goodwill
18 Goodwill Gestures to Build Better Employee Relationships
A photo of someone presenting analytics findings
A Checklist for Implementing… Speech Analytics
Great idea concept with crumpled colorful paper and light bulb
Customer Experience Management (CEM) – The Latest Thinking in Looking After Customers
An illustrated drawing of a lightbulb and icons for creative thinking
19 Intelligent Ideas to Improve Employee Experience
A picture of someone jumping for 2021
30 Contact Centre Predictions for 2021
Hand Holding Light Bulb
16 Key Components of a Digital Customer Transformation Strategy
Retro Robot with Tin Can Phones
The Dos and Don’ts of Automated Assistants in the Contact Centre
Call Centre Predictions for 2022 Fortune Cookies
Contact Centre Predictions for 2022
Smartphone with yellow light bulbs from above
23 New Ideas for Customer Service Over the Phone
 
Next