Articles - Analytics

Explore our collection of articles on analytics to unlock the power of data in optimising your call centre operations. From advanced reporting techniques to actionable insights, discover how analytics can drive efficiency, improve customer experience, and enhance overall performance.

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Young smiling experienced operator of call center answering the question of his client
How to Train Active Listening in the Call Centre – With Exercises
graph-analytics
An Introduction to… Contact Centre Analytics
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Customer Data Analysis – How to Analyse Data in 7 Steps
Retail AI for CX with happy people with phone and shopping icons
5 Futuristic Use Cases for Retail CX
Conversation analytics concept with person holding phone and a magnifying glass
The Essential Guide to Conversation Analytics
A group sits around a table with graphs on the wall behind
25 Tips for Effective Data Visualisation
16 of the Best Uses for… Voice Analytics Tools
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Technology to Make Managing a Contact Centre Easier
A hand holding jigsaw piece with background of teamwork people connection - technology solving staffing gaps concept
How Technology Can Plug the Gap in a Short-Staffed Call Centre
A picture of people assessing analytics
What Is Customer Journey Analytics and How Can It Benefit Your Organization?
How to Monitor Quality in the Contact Centre
illustration of analytics
Interaction Analytics in Contact Centres – An Executive Briefing
Call Analytics written on an image with a phone and symbols
What Is Call Analytics?
A large blue 'digital' square
What Is Data Mining?
Streamline concept with 3 flows of spheres converging in a single row
14 Best Practices to Streamline Your Incoming Customer Queries
Post-call IVR surveys: when and how to get the best out of them
Resource Planning Manager: Example Job Description
Customer Data Analysis
What Is Customer Data Analysis?
Boosting agent productivity – what the experts recommend
An Introduction to… Voice of the Customer Technology
contact centre call recording analytics agent on phone
How Call Analytics Can Improve the Contact Centre
What I've Learned Harshal Thorat cover
What I’ve Learned About Running a Call Centre – 5 Critical Factors
What is Conversation Analytics?
Video: What Is Conversation Analytics?
Cost cutting concept with the word cost next to scissors
Top Ways Tech Can Help With Cutting Contact Centre Costs
 
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