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Articles - Angry Customers

A person making an obnoxious gesture

How to Deal With the “Know-It-All” Customer

Upset and stressed person sat at computer

How to Support an Agent After an Angry Call

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15 Ways to Build Rapport With Customers

Acknowledgement Statements text written on notebook

The Top 10 Acknowledgement Statements for Customer Service

Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements

Empathy Statements for Customer Service With Examples

A call centre agent in an office wearing a headset and glasses

How to Handle Contacts From Challenging Customers

Person not accepting no on phone

How to Deal With Customers Who Don’t Take No for an Answer

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How to Deal With Frustrated Customers – And Make Them Happy

Black and white cardboard silhouettes on a colored background

How to Deal With Racism in the Contact Centre

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How Advisors Can Destress After an Angry Customer

Angry people screaming

13 Clever Tactics for Dealing With an Angry Phone Call

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How to Deal With a Talkative Customer

A photo of an angry phone caller

10 De-Escalation Techniques to Handle an Angry Caller

A cartoon of an difficult customer

“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers

Rob Clarke and Lee Jones Podcast Artwork

Podcast – Dealing With Challenging Customers

Rapport Building With Angry Customers – With Examples

A picture of positive speech bubbles

27 Positive Statements to Use In Difficult Situations

A photo of an upset person on the phone

The Best Ways to Communicate With Upset Customers

A photo of a person sticking their tongue out to make a rude gesture

How to Deal With Rude Customers

frustrated young woman wearing microphone headset dressed in shirt sitting at her workplace at the office,

How to Deal With Difficult Customers

How to Respond When You’ve Let a Customer Down

How to Handle Escalation Calls

person hand putting the phone down

When Is It OK to Hang-Up on a Customer?

Call Centre Etiquette What Not to Say

15 Things You Should Never Say to a Customer