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Articles - Angry Customers
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What Is Customer Rapport? And 15 Ways to Build It
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27 Positive Statements to Use In Difficult Situations
“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers
How to Handle Angry Customers in a Call Centre
Training Cheat Sheet – Handling Difficult Customers
The Top Words and Phrases Customers Use to Express their Dissatisfaction
How to Deal With a Talkative Customer
Call Centre Etiquette: 15 Things You Should Never Say to a Customer
When Is It OK to Hang-Up on a Customer?
How to Deal With the “Know-It-All” Customer
How to Deal With Frustrated Customers – And Make Them Happy
How to Support an Agent After an Angry Call
Rapport Building With Angry Customers – With Examples
10 De-Escalation Techniques to Handle an Angry Caller
13 Clever Tactics for Dealing With an Angry Phone Call
How to Deal With Customers Who Don’t Take No for an Answer
How to Handle Contacts From Challenging Customers
Words and Phrases an Advisor Should NEVER Say to an Angry Customer
How to Handle Escalation Calls
Dealing with Irate Customers
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