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Articles - Astrid Pocklington

Astrid Pocklington, Head of Corporate Content & Communications, Enghouse Interactive.

Connect with Astrid on LinkedIn

2024 Contact Centre Predictions

Expert Predictions: What Will 2024 Bring for Contact Centres?

Logging customer complaint concept with the words customer complaints on keyboard

7 Effective Ways to Monitor Complaints

Five9 CC Expo 2024 Box

Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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