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Articles - Attrition

Discover our range of materials on managing agent attrition, improving retention, and building a sustainable workforce in call centres.

Positive and negative experience concept

Hang On a Minute… Is AI Worsening EX?

Survey chapter - technology, metrics, channels and more 2023

Latest Trends in Technology, Metrics, and Channel Choice

Tired and stressed customer support operator with headache

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Advisor Experience and Engagement Chapter Cover 2023

How Well Are Contact Centres Managing Advisor Experience & Engagement?

Hand choosing person from group - bad hire concept

Do You Know the True Cost of a Bad Hire in the Contact Centre?

Attrition Rate and How to calculate it with person packing up desk

What is Attrition Rate and How to Calculate It

Top reason for attrition poll graph cover

Are Low Wages the Only Reason for High Attrition Rates?

Eight wooden blocks with "LIFESPAN", a clock, and a sandglass.

What Is the Average Lifespan of a Call Centre Agent?

What Is Your Average Turnover Rate (Voluntary + Involuntary)? Featured Image

What Is Your Average Turnover Rate (Voluntary + Involuntary)?

On purple background, pen writing on paper note QUIET QUITTING

What Is Quiet Quitting?

‘Do you know how your Agent Attrition Rates compare against the UK Industry Standard for your Sector?’

How Do Your Attrition Rates Compare?

Cute little kitten in glasses fell asleep on keyboard on working desk place - quiet quitting concept

How to Combat Quiet Quitting in the Call Centre

figures on percentage key

How Do You Reduce Attrition Rates in Your Contact Centre?

attrition people in circle

What Is Attrition?

calculator screen

COPC Attrition Calculation

46 Tips for Managing Absence

Group of office workers having fun

Top 20 Motivational Games for the Contact Centre

A picture of someone running out the door

8 Tips to Reduce Agent Attrition

15 Essential Strategies to Reduce Staff Turnover

A photo of a man closing a blue door

10 Ways to Reduce New Employee Attrition

Group of people walking towards a door

How to Calculate Customer Churn Rate – the Formula

Image of a call centre

10 Things You Need to Know About Call Centres

Fired female employee holding box of belongings in an office

10 Ways to Control Contact Centre Attrition

Call Centre Problems image

The Top Ten Call Centre Problems

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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