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Articles - Attrition

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Top 20 Motivational Games for the Contact Centre

Attrition Rate and How to calculate it with person packing up desk

What is Attrition Rate and How to Calculate It

46 Tips for Managing Absence

Eight wooden blocks with "LIFESPAN", a clock, and a sandglass.

What Is the Average Lifespan of a Call Centre Agent?

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Hang On a Minute… Is AI Worsening EX?

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10 Things You Need to Know About Call Centres

Top 20 Ways to Reduce Attrition Rates in Your Contact Centre

10 Workforce Management Best Practices That You Should Know

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Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Survey chapter - technology, metrics, channels and more 2023

Latest Trends in Technology, Metrics, and Channel Choice

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The Top Ten Call Centre Problems

attrition people in circle

What Is Attrition?

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COPC Attrition Calculation

How to Reduce Call Centre Attrition

Should a Contact Centre Advisor Handle Calls, Emails and Chats?

How to Attract and Keep Generation Y Employees in Call Centres

'Quiet quitting' on yellow sticker on computer with clock and notebook.

How to Combat Quiet Quitting

5 Ways to Retain Advisors Using the Same Tools as Customer Retention

Turnover or Turnaround? Ten Tips to Help Retain your Staff

How to Recruit the Right Call Centre Agent

What Is Your Average Turnover Rate (Voluntary + Involuntary)? Featured Image

What Is Your Average Turnover Rate (Voluntary + Involuntary)?

Maintaining a Call Centre Focus: Ten Tips to Preserve High Performance

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Hot tips to improve staff retention

On purple background, pen writing on paper note QUIET QUITTING

What Is Quiet Quitting?