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About Us
Articles - Average Handling Time (AHT)
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RECENT
POPULAR
AHT Baselining Through Time & Motion Study
AHT Glide Path
10 Things You Need When Calculating How Many Contact Centre Advisors You Need
Increasing AHT to Help Improve FCR
Video: Should You Remove Average Handling Time (AHT) as an Agent Target?
What Is Average Handle Time (AHT) in Contact Centres?
47% of Contact Centres use Average Handling Time (AHT) to Target Agents
Why AHTs Still Matter and 5 Ways to Improve Them
Are Agent Notes Capturing the Full Story?
How to Reduce Hold Time in Your Contact Centre
How to Safely Lower Average Handling Time
What is a Key Performance Indicator (KPI)?
Recorded Webinar: 20 Tips for Improving Average Handling Time (AHT)
15 Speed Tips for Reducing Repeat Contacts
What Is Average Handling Time (AHT)?
How Do I… Reduce Call Queuing Time?
What to Measure and Manage in your Call Centre
Failure Demand – Reducing Cost and Improving the Customer Experience
7 Strategies for Improving Call Centre Average Handle Time
Trend Spotting: What’s Going on in Contact Centres Right Now?
Live Chat Probably Costs More than Phone Call
Why Do Different Agents Have Different Average Handle Times (AHT)?
Call Control Could Knock 20 Seconds off Your Average Handling Time (AHT)
How to Reduce AHT While Maintaining Customer Satisfaction
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Editor's Pick
The Best Ways to Deal With Last-Minute Time-Off Requests
What It Takes to Get Training Right in the Contact Centre
The 5-Star Customer Service Skills Your Team Really Need
Train New Agents in Just 30 Days
