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Articles - babelforce

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Gartner’s Magic Quadrant – Where Are All the European Players?

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Enhance FCR With Smart Routing

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

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Case Study: Ratioparts Scales Up Outbound Revenue With babelforce and Zendesk

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What Tech Should You Buy Next? Here’s How to Choose

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Case Study: Homeday Transforms CX With babelforce and Zendesk

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80% of AI Projects Fail – Here’s How to Save Yours

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Clean a Toilet or Contact Customer Service? Tough Call…

Have Babelforce Gone Mad? Why Are They Organizing Their Own CX event?

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Case Study: Orgadata Streamlines Global Operations with babelforce

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5 Facts That Show Voice Is Here to Stay

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CX Fest 2024: Networking with Sun, Sand, and CX Insights!

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Move Over Omnichannel… What’s Coming Next?

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Seeing Double? 10 Ways to Drive Down Repeat Contacts

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Key Signs of Broken Processes (and How to Fix Them)

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Why Customer Service Leaders SHOULD Reinvent the Wheel

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Case Study: Ratioparts Builds Profit Centre

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Video: What Does Contact Centre Partial Automation Really Mean?

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F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

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What High-Profile AI Blunders Can Teach Us

5 Signs You Need a VoiceBot

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Need to Reduce Call Transfers? Try These Approaches

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Key Questions to Ask When Buying a Chatbot

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How to Keep Your Knowledge Base Up to Scratch

Latest Reports

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eBook: How to Hit a Home Run With Partial Automation