Articles - babelforce

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Our Top Technology Contributors of 2024
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Top Tips for Capacity Planning to Meet Customer Demand
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Contact Centre Predictions for 2025
City lights on world map. Europe. Elements of this image are furnished by NASA
Gartner’s Magic Quadrant – Where Are All the European Players?
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Enhance FCR With Smart Routing
The Superhuman Touch – How to Blend Agents and AI for Maximum Impact
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Case Study: Ratioparts Scales Up Outbound Revenue With babelforce and Zendesk
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What Tech Should You Buy Next? Here’s How to Choose
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Case Study: Homeday Transforms CX With babelforce and Zendesk
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80% of AI Projects Fail – Here’s How to Save Yours
Call Centre Agents shrugging their shoulders.
Clean a Toilet or Contact Customer Service? Tough Call…
Have Babelforce Gone Mad? Why Are They Organizing Their Own CX event?
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Case Study: Orgadata Streamlines Global Operations with babelforce
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5 Facts That Show Voice Is Here to Stay
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CX Fest 2024: Networking with Sun, Sand, and CX Insights!
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Move Over Omnichannel… What’s Coming Next?
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Seeing Double? 10 Ways to Drive Down Repeat Contacts
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Key Signs of Broken Processes (and How to Fix Them)
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Why Customer Service Leaders SHOULD Reinvent the Wheel
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Case Study: Ratioparts Builds Profit Centre
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Video: What Does Contact Centre Partial Automation Really Mean?
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F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
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What High-Profile AI Blunders Can Teach Us
5 Signs You Need a VoiceBot

Latest Reports

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eBook: How to Hit a Home Run With Partial Automation
 
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