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Articles - babelforce

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What Tech Should You Buy Next? Here’s How to Choose

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Need to Reduce Call Transfers? Try These Approaches

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Move Over Omnichannel… What’s Coming Next?

Knowledge management systems or KMS illustration representing systematic process of advice, insights, information, practice, process, improvement, people and technology.

How to Keep Your Knowledge Base Up to Scratch

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Seeing Double? 10 Ways to Drive Down Repeat Contacts

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Key Signs of Broken Processes (and How to Fix Them)

Call Centre Agents shrugging their shoulders.

Clean a Toilet or Contact Customer Service? Tough Call…

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80% of AI Projects Fail – Here’s How to Save Yours

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Why BPOs Are Dying and 3 Ways to Save Them

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What High-Profile AI Blunders Can Teach Us

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Will AI Take Away Jobs? Let’s Hope So

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F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers

City lights on world map. Europe. Elements of this image are furnished by NASA

Gartner’s Magic Quadrant – Where Are All the European Players?

The Superhuman Touch – How to Blend Agents and AI for Maximum Impact

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Enhance FCR With Smart Routing

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Case Study: Homeday Transforms CX With babelforce and Zendesk

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Video: What Does Contact Centre Partial Automation Really Mean?

Key questions to ask when buying a chatbot

Key Questions to Ask When Buying a Chatbot

Garden Power Tools

Case Study: Ratioparts Scales Up Outbound Revenue With babelforce and Zendesk

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Why Customer Service Leaders SHOULD Reinvent the Wheel

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5 Facts That Show Voice Is Here to Stay

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Case Study: Ratioparts Builds Profit Centre

Have Babelforce Gone Mad? Why Are They Organizing Their Own CX event?

Latest Reports

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eBook: How to Hit a Home Run With Partial Automation

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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