Articles - Ben Booth

Ben Booth is the Co-Founder and CEO of MaxContact. With over 20 years’ experience helping businesses across multiple industries, his experience has helped him consult and guide businesses with their customer engagement strategies.

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Darts on target should you remove aht video cover
Video: Should You Remove Average Handling Time (AHT) as an Agent Target?
Problems Facing Contact Centres Warning Sign
The Biggest Problems Facing Contact Centres Today
Average Handling Time concept with hands holding clock
Video: What Is Average Handling Time and How Do You Measure It?
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Practical Tips to Connect With Customers