Articles - Ben Booth

Ben Booth is the Co-Founder and CEO of MaxContact. With over 20 years’ experience helping businesses across multiple industries, his experience has helped him consult and guide businesses with their customer engagement strategies.

Connect with Ben on LinkedIn

2025 Predictions with hanging year on celebratory background
Contact Centre Predictions for 2025
Quick Wins to Improve Your C-Sat Scores
Person looking thoughtful with question marks
10 Questions to Ask When Buying Your Next CCaaS Solution
Blurred contact centre employees at desks
Need to Reduce Call Transfers? Try These Approaches
Business Term with Climbing Chart / Graph - Forecast
Tips, Tools, and Techniques for Contact Centre Forecasting
Person scolding robots
F*** This! How to Make Sure Your Chatbots Don’t Swear at Customers
AI in customer service concept with a robot in headphones coming out of a laptop
Our Top Use Cases for AI in Customer Service
computer with apps coming out
Our Top Technology Contributors of 2024
Illustration of people and their information
21 Steps to a More Personalized Customer Experience
What should you put in a customer vision statement
What Should You Put in a Customer Service Vision Statement?
Call Centre Pain Points
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
Compass of principles
The 26 Principles of Good Customer Service
Person holding lightbulb with cogs and graph - technology idea concept
10 Ways Technology Can Simplify the Contact Centre
Frustrated person on pink background
How to Deal With Frustrated Customers – And Make Them Happy
Problems Facing Contact Centres Warning Sign
The Biggest Problems Facing Contact Centres Today
Hand holding magnifying glass over speech bubble
Top 10 Use Cases for Speech Analytics
Motivation and engagement concept with hands high fiving in the sun
How to Motivate Staff and Drive Employee Engagement
Pressure of Demanding Customers
How to Deal With Demanding Customers
A red cog being placed among other cogs acting as the keystone
23 Key Processes Call Centre Automation Can Simplify
A lightbulb on coloured background with code - technology and innovation concept
Technology to Make Managing a Contact Centre Easier
call centre agent with headset over neck looking upset
A New Survey Reveals Challenges for UK Contact Centres
Numbers on a coloured background
The Best Metrics for Contact Centre Performance Tracking
2024 Contact Centre Predictions
Expert Predictions: What Will 2024 Bring for Contact Centres?
City lights on world map. Europe. Elements of this image are furnished by NASA
Gartner’s Magic Quadrant – Where Are All the European Players?