Articles - Brittany Hodak

Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who has delivered keynotes across the globe to organizations including American Express and the United Nations.

She has worked with some of the world’s biggest brands and entertainers, including Walmart, Disney, Katy Perry, and Dolly Parton. She founded and scaled an entertainment start-up to eight figures before exiting, and she is the former Chief Experience Officer of Experience.com.

Forbes said of her debut book, Creating Superfans, “If you have customers, you need this book. Period.”

Connect with Brittany on LinkedIn

10 Strategies to Help Agents Feel Less Lonely
Customer feedback increasing agent performance
Using Customer Feedback to Improve Agent Performance
Six steps to more competent agents
The 6 Steps to More Competent Agents
Critical thinking skills - reasoning, problem solving, evaluating, decision making, analyzing on colorful background
How to Improve Your Agents’ Critical Thinking Skills
A book stack with ladder on sky with clouds - development of skills concept
Top Reads to Boost Your Contact Centre Leadership Skills
Coaching time concept with a stopwatch holding a notepad and coaching checklist
How to Make the Best Use of Coaching Time
Video Image: How to Create ‘Super-Fan’ Customers
Video: How to Create ‘Super-Fan’ Customers
Illustration of customer complaints, negative comments with angry face symbols
Customer Complaints? Try This 10-Point Plan
A headshot of a customer service representative furstrated
The Secret to Dealing With Awkward Customers
Person working on a virtual screen with charts and the words customer experience
The Latest Trends in CX Self-Service