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Articles - Call Handling

Call Control Could Knock 20 Seconds off Your Average Handling Time (AHT)

How to Use Psychology to Improve the Customer Experience

Hand holding phone with people icons with the words database call handling

What Is Database Call Handling?

How to Stop Advisors Rushing Through Calls at the End of Their Shifts

8 Tips to Reduce Customer Service Contacts

Handling Customer Complaints – Why You Need to Say Sorry

Dissolving orange alarm clock. Reducing time concept

5 Tips for Reducing Wait Times in Call Centres

When Placing Outbound Calls, How Important Is It That Your Company Name & Number Show Up on The Call Recipients’ Caller ID?” Featured Image

The Importance of Caller ID

Four Steps to Update Your IVR Process

6 Steps to Refresh Your IVR System

Is Reducing Average Handling Time (AHT) a Good Idea?

What is a Spike in Call Volumes?

Can a Unified Desktop Improve Agent Productivity?

8 ways that unified communications can improve the contact centre

Why reducing call duration may be missing the point!

When Will Blockchain Technology Enter the Contact Centre?

How Speech Analytics Can Benefit Your Voice Channel

10 Ways to Speed up Complaint Handling

10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre

Video: 10 Ways to Reduce Average Handling Time (AHT) in the Contact Centre