Articles - CallMiner

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A collection of articles about CallMiner.

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What Are the Industry Standards for Call Centre Metrics?
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Key Signs of Broken Processes (and How to Fix Them)
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20 Contact Centre Objectives
The Top Words and Phrases Customers Use to Express their Dissatisfaction
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26 Great Techniques for Showing Real Empathy in Customer Service
How to Calculate FCR
How to Calculate First Contact Resolution (FCR) – With Formula
Top Tips to Monitor Customer Service
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18 Simple Ideas to Reduce Your Abandon Rate
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How to Deal With Frustrated Customers – And Make Them Happy
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What Is Wrap Time and How Can I Reduce It?
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Need to Reduce Call Transfers? Try These Approaches
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Drive Success! 40 Tips to Boost Team Performance
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13 Clever Tactics for Dealing With an Angry Phone Call
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17 Resource Planning Tools and Techniques You Should Know
How Will GDPR Affect the Call Centre Industry?
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Time-Saving Hacks for Quality Monitoring
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How to Deliver Bad News in Customer Service
8 Ways to Improve Chatbots and Boost Customer Satisfaction
Shift Planning Calendar
12 Shift-Planning Techniques
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18 Characteristics of Great Customer Service
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The Best De-Escalation Techniques
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10 Tips to Elevate Real-Time Adherence
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Handling Sales Objections Over The Telephone
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Which KPIs Do I Need for Contact Centre WFM?

Latest Reports

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Guide: Five Steps to Mastering Conversation Intelligence
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White Paper: How to Operationalise AI Workflows in the Contact Centre
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White Paper: How to Drive Business Improvements with Customer Insights
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eBook: How Customers Can Lead Your Business Transformation in 2024
 
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