Articles - CallMiner

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A collection of articles about CallMiner.

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A happy contact centre advisor sits in front of a computer screen
15 Interesting Ways to Modernize Your Contact Centre
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25 Tips for Effective Data Visualisation
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What Is CSAT? Definition, How to Measure CSAT, and Tips From Experts
A photo of a gasping contact centre advisor
Angry Customers Using Profanity Are on the Rise
A woman touching the screen with finger.
What Are Customer Touchpoints and How Can You Identify Them?
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5 Tips for Deepening Customer Empathy
Webinar on How to Gamify Your contact centre and motivate advisors
Webinar Recording: How to Gamify Your Contact Centre and Motivate Advisors
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23 Considerations to Make Before Implementing a New Digital Channel
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Which KPIs Do I Need for Contact Centre WFM?
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What Is Data Mining?
A line of agents in a call centre
What Is After-Call Work (ACW) or Post-Call Processing?
A graphic depicting NPS, Net Promoter Score, with graphics of analytics, and online content icons
What is NPS: Definition, Techniques, Tools and Tips
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25 Ways to Improve Your Customer Satisfaction Surveys
5 Ways Speech Analytics Can Improve Knowledge Management
Call Centre Helper Podcast cover image all episodes
The Contact Centre Podcast: Catch-up with Every Episode So Far!
15 Practical Techniques to Improve Your Voice of the Customer Program
A picture of cogs under a magnifying glass on graph
What Is Customer Experience Analysis?
What Is Robotic Process Automation (RPA)? and What are some Use Cases?
6 Ways to Go Beyond Customer Surveys With Speech Analytics
A photo of a person sticking their tongue out to make a rude gesture
How to Deal With Rude Customers
3 Reasons Why Agent Empathy Makes For Happier Customers
robots in a line
Artificial Intelligence in the Contact Centre: What You Should REALLY Know
A picture of a a do and don't sign
The Do’s and Don’ts of Digital Self-Service
4 Ways To Use Call Recordings and Speech Analytics to Improve Performance

Latest Reports

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Guide: Five Steps to Mastering Conversation Intelligence
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White Paper: How to Operationalise AI Workflows in the Contact Centre
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White Paper: How to Drive Business Improvements with Customer Insights
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eBook: How Customers Can Lead Your Business Transformation in 2024
 
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