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Articles - CallMiner
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A collection of articles about CallMiner.
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POPULAR
20 Contact Centre Predictions for 2020
AI Addresses 5 Critical Business Challenges in Healthcare
CallMiner Releases Eureka Coach
How Product Intelligence Improves Customer Experience
Driving Quick ROI in Conversation Intelligence Programs
More than 60% of Organizations Don’t Collect Enough Data to Improve CX
The Benefits of Conversation and Speech Analytics
The Importance of Embracing Business Performance Improvement (BPI)
3 Simple Ways to Speed Up After-Call Work
CallMiner Announces LISTEN Award Winners
CallMiner Updates Real-Time Speech Analytics Platform
How Tech Companies Can Use Customer Insights
What Is Text Analytics?
Conversation Intelligence Improves Brand Experience
Speech Analytics Vendors
How BPOs Can Use AI to Improve Quality Assurance
What Is eDiscovery?
Using Interaction Analytics to Handle Abusive Customers
CallMiner Launch Eureka Visualize
17 Smart Ways to Refresh Your Homeworking Strategy
What are Omnichannel Contact Center Solutions?
The Ultimate Guide to Understanding Brand Sentiment
12 Ways to Make Better Use of Agent Downtime
What Is Text Analytics and How Does It Work?
Latest Reports
Guide: Five Steps to Mastering Conversation Intelligence
White Paper: How to Operationalise AI Workflows in the Contact Centre
White Paper: How to Drive Business Improvements with Customer Insights
eBook: How Customers Can Lead Your Business Transformation in 2024
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
Latest Resources
eBook: Improving Customer Loyalty in a Hyper Connected World
Guide: Applying AI in Customer Service
Upcoming Events
Why Industry Leaders are Prioritising AI Investment – Webinar
Achieving the Perfect Balance of Occupancy, Utilization, and Productivity – Webinar
Latest Blogs
NLP-Based vs. LLM-Powered Sentiment Analysis
How to Extract Valuable Insights With Text Analysis
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How it Improves Customer Service?