Articles - CallMiner

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A collection of articles about CallMiner.

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3 Reasons Why Agent Empathy Makes For Happier Customers
6 Ways to Go Beyond Customer Surveys With Speech Analytics
What Is Omnichannel Customer Engagement?
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CallMiner Launch C.A.R.E. Assessment to Assess COVID-19 Impact
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3 Ways to Improve Your Call Centre Monitoring Practices
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What is Omnichannel Customer Experience Analytics and How To Use It?
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Tips for Improving Customer Satisfaction (CSAT)
Happy Client Using Smartphone to Submit Five Star Review
Maximizing CX in the Omnichannel Era
4 Measurements of Success in Outsourced Contact Centres
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CallMiner Announces Sales Conversation Analytics Solution
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Tips and Best Practices for Managing a Remote Call Centre
23 Contact Centre Predictions for 2019
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14 Tips for Collecting Advisor Feedback
How to Respond When You’ve Let a Customer Down
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5 Tips for Deepening Customer Empathy
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3 Potential Pitfalls of DIY Speech Analytics
Callminer webinar: How real time coaching improves agent effectiveness
Recorded Webinar: How Real-Time Coaching Improves Agent Effectiveness
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Omnichannel – What Is an Acceptable Waiting Time?
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11 Tips and Tools to Improve Call Centre Quality Assurance (QA)
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18 Goodwill Gestures to Build Better Employee Relationships
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What Is Data Mining?
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20 Demand Planning Techniques for Your Call Centre
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Mistakes to Avoid… Call and Contact Routing
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An Introduction to Customer Data Analysis

Latest Reports

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Guide: Five Steps to Mastering Conversation Intelligence
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White Paper: How to Operationalise AI Workflows in the Contact Centre
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White Paper: How to Drive Business Improvements with Customer Insights
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eBook: How Customers Can Lead Your Business Transformation in 2024
 
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