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Articles - CallMiner
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A collection of articles about CallMiner.
RECENT
POPULAR
Remote Call Centres: Best Practices for Managers and Agents
5 Call Centre Training Best Practices
What Are the Top Uses of Speech Analytics?
How Can Technology Prevent Understaffing?
Speech Analytics Case Studies
11 Mistakes to Avoid… Performance Management Tools
CallMiner Named Automation Solution of the Year
How Technology Can Enhance Customer Communication and Engagement
How to Use the Customer Retention Rate Formula
Voice of Customer Analytics: Everything You Need to Know
The Best Ways to Handle Customer Feedback
What Is Customer Intelligence?
What is Speech Analytics?
How to Meet the Recent FCA Consumer Duty Requirements
How Can Interaction Analytics Generate ROI?
What Is Conversation Analytics?
How Technology Can Help Organizations Adapt to Change
CallMiner Named a Top 10 Contact Centre Technology Once Again
African Bank Implements Advanced Speech Analytics
Top Departments Transformed by Customer Insights
Consumer Duty – How Can Contact Centres Help to Comply?
Data Helps Assess Customer Vulnerability and Affordability
How Does CI Improve CX?
Latest Reports
Guide: Five Steps to Mastering Conversation Intelligence
White Paper: How to Operationalise AI Workflows in the Contact Centre
White Paper: How to Drive Business Improvements with Customer Insights
eBook: How Customers Can Lead Your Business Transformation in 2024
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Editor's Pick
Kick-Start Your Next Team Engagement Day – With These Tried and Tested Activities
10 Ways to Kick-Start Your Adherence Improvement Strategy
The 7 Cs of Effective Communication
Improve Your CX Strategy – With These Clever Ideas From Bupa’s Contact Centre!
Latest Resources
eBook: Improving Customer Loyalty in a Hyper Connected World
Guide: Applying AI in Customer Service
Upcoming Events
Building Cross-Departmental Relationships With WFM and QM Teams – Webinar
5 Tips to Improve Coaching in Your Contact Center – Webinar
Latest Blogs
NLP-Based vs. LLM-Powered Sentiment Analysis
How to Extract Valuable Insights With Text Analysis
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How it Improves Customer Service?