Articles - CallMiner

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A collection of articles about CallMiner.

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Person giving five star rating
New Research Suggests Consumer Confidence Is Recovering
Does Emotion Detection Really Exist?
A photo of a gasping contact centre advisor
Angry Customers Using Profanity Are on the Rise
A group sits around a table with graphs on the wall behind
25 Tips for Effective Data Visualisation
A frustrated woman is on the phone, looking cross at ther laptop
How Digital Channel Mishaps Can Create Frustrated Customers
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Introduction to Responsible AI: Unpacking Bias
Business challenge or obstacle vector concept
Challenges Impacting the Credit and Collections Industry
Customer retention written on paper on desk with stationary
What Is Customer Retention?
A happy person with a phone and coffee
What Is Customer Experience Management and Why It Matters
What’s Next With… Contact Centre Metrics?
A picture of a person gesturing whilst using a megaphone
CallMiner Introduces the Open Voice Transcription Standard
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CallMiner Launches a New Model for Operationalizing Speech Analytics
13 Predictions for the Future of CRM Systems
What Does Good Customer Service Look Like?
2017 survey report
White Paper (2017 Edition): What Contact Centres Are Doing Right Now
15 Common Broken Processes in Contact Centres
An Introduction to… Process Automation Technology
12 Guaranteed Ways to Ruin Your Integration With the Back Office
touching digital brain
What’s Next With… Smarter Ways of Working?
11 Ways to Secure More Budget for Your Contact Centre
A cartoon walks on tightrope being drawn by a pencil
The Call Centre Can Be a Thin Line Between Love and Hate
Carolyn Blunt
Podcast – How to Improve Contact Centre Morale
A photo of an engaged staff member being carried away by balloons
Remote Staff Engagement: 9 Strategies to Make Your Team Smile
A photo of someone on the phone and checking the time
Waiting Time: What Is Best for Your Customers?

Latest Reports

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Guide: Five Steps to Mastering Conversation Intelligence
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White Paper: How to Operationalise AI Workflows in the Contact Centre
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White Paper: How to Drive Business Improvements with Customer Insights
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eBook: How Customers Can Lead Your Business Transformation in 2024
 
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