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Articles - Carolyn Blunt

Carolyn Blunt is VP Davies Academy at Davies.

Connect with Carolyn on LinkedIn

New starter concept with person opening office door

10 Initiatives to Improve Induction Training

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15 Ways to Build Rapport With Customers

Funnel Questions for Customer Service

How to Use Funnel Questions – With Examples

Train Team Leaders Well

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Coaching Talkative Advisors to Provide Better Customer Service

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Top 20 Motivational Games for the Contact Centre

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Supporting Vulnerable Customers in a Digital World

Exceptional Customer Service Examples

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Top Tips to Improve Listening Skills on the Telephone

Yellow phone placed down as a result of dead air time on customer service call

Seven Tips to Avoid Dead Air Time in Customer Service Calls

Make telesales people More Productive

25 Tips to Make Your Telesales People More Productive

Signposting – Reduce Your Average Handling Time (AHT) by 15 Seconds

people talking with headsets on and chat bubble above their head

Top 20 Examples of Rapport Building Statements

Recorded Webinar: The Best Ways to Handle Web Chat in your Contact Centre