Articles - Carolyn Blunt

Carolyn Blunt is a Senior Director with over 25 years of experience across both start-ups and large corporations, specialising in talent strategy, leadership, and customer experience.

She has a proven track record in building high-performing teams and driving business growth through strategic leadership and talent development.

Currently, Carolyn serves as a Non-Executive Director (NED), advising organisations on navigating complex challenges, governance, and sustainable success. Her expertise spans a wide range of industries, where she aligns talent strategy with business objectives to deliver impactful transformations and long-term value.

Connect with Carolyn on LinkedIn

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10 Initiatives to Improve Induction Training
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The Top 20 Webinars
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15 Ways to Build Rapport With Customers
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5 Focus Points to Optimize Omnichannel CX
Funnel Questions for Customer Service
How to Use Funnel Questions – With Examples
Train Team Leaders Well
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Coaching Talkative Advisors to Provide Better Customer Service
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Engaged Homeworkers Are the Key to Happy Customers
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Top 20 Motivational Games for the Contact Centre
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How to Improve Your Customer Service Listening Skills
Questioning Techniques
6 Effective Questioning Techniques for Customer Service
Carolyn Blunt
Podcast – How to Improve Contact Centre Morale
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Recorded Webinar: Contact Centre Morale
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Supporting Vulnerable Customers in a Digital World
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The Anatomy of a Good Call: Managing Customer Expectations
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Handling Sales Objections Over The Telephone
5 Tips to Improve Your Call Centre Sales
5 Ways to Create Engaged Contact Centre Agents
The Best Uses for e-Learning in the Contact Centre
Exceptional Customer Service Examples
How to Build Customer Trust From the Contact Centre
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Top Tips to Improve Listening Skills on the Telephone
Recorded Webinar: 5 Ways to Create Engaged and Empowered Agents
How to Develop Sales Focus in a Customer Service Team