Articles - Carolyn Blunt

Carolyn Blunt is a Senior Director with over 25 years of experience across both start-ups and large corporations, specialising in talent strategy, leadership, and customer experience.

She has a proven track record in building high-performing teams and driving business growth through strategic leadership and talent development.

Currently, Carolyn serves as a Non-Executive Director (NED), advising organisations on navigating complex challenges, governance, and sustainable success. Her expertise spans a wide range of industries, where she aligns talent strategy with business objectives to deliver impactful transformations and long-term value.

Connect with Carolyn on LinkedIn

Group of office workers having fun
Top 20 Motivational Games for the Contact Centre
Questioning Techniques
6 Effective Questioning Techniques for Customer Service
rapport on chalkboard
15 Ways to Build Rapport With Customers
Funnel Questions for Customer Service
How to Use Funnel Questions – With Examples
Group of people putting their hands in centre with the words assurance statements for customer service
Assurance Statements in Customer Service – With Examples
A person holds their hand up to their ear
Top Tips to Improve Listening Skills on the Telephone
people talking with headsets on and chat bubble above their head
Top 20 Examples of Rapport Building Statements
CallMiner Advanced Coaching Strategies webinar banner
Recorded Webinar: Advanced Coaching Strategies for Contact Centre Leaders
Yellow phone placed down as a result of dead air time on customer service call
Seven Tips to Avoid Dead Air Time in Customer Service Calls
Train Team Leaders Well
Signposting – Reduce Your Average Handling Time (AHT) by 15 Seconds
Make telesales people More Productive
25 Tips to Make Your Telesales People More Productive
Young customer support executive working in modern office.
Handling Sales Objections Over The Telephone
31 Tips to Improve Customer Satisfaction
A photo of a call centre agent listening
How to Improve Your Customer Service Listening Skills
Exceptional Customer Service Examples
10 letter
10 Top Tips to Reduce Call Centre After Call Work (ACW) Time
A photo of someone holding an elderly persons hands
Supporting Vulnerable Customers in a Digital World
New starter concept with person opening office door
10 Initiatives to Improve Induction Training
Clear Calls Faster with Effective Listening
Recorded Webinar : Motivating Agents to Deliver Better Customer Outcomes
Recorded Webinar: Call Monitoring Strategies
Training Your Staff to Be Effective at Live Chat
Rapport-Building Tips