Articles - Carolyn Blunt

Carolyn Blunt is a Senior Director with over 25 years of experience across both start-ups and large corporations, specialising in talent strategy, leadership, and customer experience.

She has a proven track record in building high-performing teams and driving business growth through strategic leadership and talent development.

Currently, Carolyn serves as a Non-Executive Director (NED), advising organisations on navigating complex challenges, governance, and sustainable success. Her expertise spans a wide range of industries, where she aligns talent strategy with business objectives to deliver impactful transformations and long-term value.

Connect with Carolyn on LinkedIn

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Top Tips for Induction Training Programmes
21 Top Tips for Appointment Setting
9 Best Practices to Develop Call Quality Monitoring 
How Do I… Create a ‘Channel of Choice’ Experience?
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How to Improve Your Customer Service Listening Skills
Clear Calls Faster with Effective Listening
The Best Uses for e-Learning in the Contact Centre
10 Ways to Speed up Complaint Handling
How to Build Customer Trust From the Contact Centre
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Involve Agents in Operations and Strategy
Recorded Webinar: The Best Ways to Handle Web Chat in your Contact Centre
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How to Make Exit Interviews Work for You
Warm up to Cold Calling – 3 Strategies for Success
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Coaching Talkative Advisors to Provide Better Customer Service
Call Control Could Knock 20 Seconds off Your Average Handling Time (AHT)
99 Ways to Change Your Contact Centre
Recorded Webinar: Best Practices in Call Quality Monitoring
A is for Assertiveness
The Best Ways to Handle Customer Feedback
How to Develop Leadership in the Contact Centre
How Do I… Remove Average Handling Time (AHT) as an Agent Target?
Rapport-Building Tips
The Top 10 most respected Call Centre People – 2009
How to balance customer service with efficiency