Articles - Carolyn Blunt

Carolyn Blunt is a Senior Director with over 25 years of experience across both start-ups and large corporations, specialising in talent strategy, leadership, and customer experience.

She has a proven track record in building high-performing teams and driving business growth through strategic leadership and talent development.

Currently, Carolyn serves as a Non-Executive Director (NED), advising organisations on navigating complex challenges, governance, and sustainable success. Her expertise spans a wide range of industries, where she aligns talent strategy with business objectives to deliver impactful transformations and long-term value.

Connect with Carolyn on LinkedIn

Best Respected Awards – The Results
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The Truth About Agent Empowerment (You Are Probably Getting It Wrong!)
How Do I… Tune Up the Recruitment Process?
5 Ways to Increase Customer Satisfaction
Speed up Complaint Handling in a Multi-Channel Contact Centre
Average Handling Time (AHT) vs Customer Experience
Who Cares Wins – How to focus on your customers
Five Ways to Win With Email Customer Service
Are Your Social Media Interactions Too Formal?
Recorded Webinar: How to Really Empower your Agents
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How to Give Great Customer Service
5 Tips to Improve Your Call Centre Sales
Is Reducing Average Handling Time (AHT) a Good Idea?
Recorded Webinar: Call Monitoring Strategies
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Recorded Webinar: Contact Centre Morale
How to Develop Sales Focus in a Customer Service Team
Training Your Staff to Be Effective at Live Chat
Most Respected Contact Centre People – 2012
Are You Overcomplicating Agent Motivation?
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Recorded Webinar: 10 Ways to Reduce Average Handling Time (AHT)
Can the weather affect the mood of the caller / contact centre?
Recorded Webinar: Building Rapport Over the Telephone
Would You Be Proud For Your Kids to Work in the Call Centre?
Recorded Webinar: The Best Metrics for your Contact Centre