Articles - Carolyn Blunt

Carolyn Blunt is a Senior Director with over 25 years of experience across both start-ups and large corporations, specialising in talent strategy, leadership, and customer experience.

She has a proven track record in building high-performing teams and driving business growth through strategic leadership and talent development.

Currently, Carolyn serves as a Non-Executive Director (NED), advising organisations on navigating complex challenges, governance, and sustainable success. Her expertise spans a wide range of industries, where she aligns talent strategy with business objectives to deliver impactful transformations and long-term value.

Connect with Carolyn on LinkedIn

Recorded Webinar: 5 Ways to Create Engaged and Empowered Agents
5 Ways to Create Engaged Contact Centre Agents
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The Anatomy of a Good Call: Managing Customer Expectations
Carolyn Blunt
Podcast – How to Improve Contact Centre Morale
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Engaged Homeworkers Are the Key to Happy Customers
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5 Focus Points to Optimize Omnichannel CX
5 Mistakes Every Team Leader Should Avoid
8 Benefits of Creating a Culture of Learning in Your Contact Centre
How Do I… Make Time for Agent Training?