Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Technology and business finance concept
Case Study: Iress Reduces Operational Costs With Zoom
couple receiving keys of their new home from real estate agent
Case Study: Realtor.com Drives More Productive Conversations With NICE
AI Use Cases for Quality Monitoring concept
Five AI Use Cases for Quality Monitoring
Group of cheerful sports fans celebrating victory of their favorite team while spectating game from stadium stands
Case Study: Fanatics Reduces AHT by 13% With Genesys
woman in activewear practicing yoga on a mat in a cozy living room setting.
Case Study: Classpass Increases Adherence by 12% With Assembled
Student Loan Concept
Case Study: ECSI Achieves 68% Containment with NICE
Cloud computing concept
Case Study: AVI-SPL Saves $70,000 With Zoom
Person on a laptop with a dashboard
Case Study: Prvidr Cuts Average Speed of Answer by 50% With Genesys
Car and House model with agent and customer discussing for contract to buy
Case Study: King Price Insurance Boosts Self-Service Resolutions by 10% With Genesys
growth increase of positive indicators graph
Case Study: Honeylove Increases Productivity by 54% With Assembled
Person using a computer with a digital pop up of a cloud - cloud computing concept
Case Study: IONOS Reduces Chat Handling by 15% with Genesys
House Appliances
Case Study – GE Appliances Increases Adherence by 20% With Calabrio
Call Centre Agents
Case Study: Hexaware Achieves 60% Call Automation With Genesys
customer service representative with a plane in the background
Case Study: BlueLink Optimizes Global Services With Odigo
Aeroplane wing in the sky with a sunset
Case Study: Delta Air Lines Boosts Global Support with Calabrio
Work tools with a wooden house model.
Case Study: Lowe’s Saves Over 1 Million in Operational Costs With NICE
Case Study: Kin Insurance Increased Adherence by Over 30% With Assembled
Garden Power Tools
Case Study: Ratioparts Scales Up Outbound Revenue With babelforce and Zendesk
Finger pointing increase arrow graph chart
Case Study: O.phon Boosts Response Times by 64% with Genesys
The concept of sources of electricity in the world.
Case Study: E.ON Achieves 90% Answer Rate With Calabrio
Real estate agent signing over a house
Case Study: Homeday Transforms CX With babelforce and Zendesk
Houses being built
Case Study: Home Group Boosts Scheduling Efficiency by 20% with Calabrio
Aerial View of Clearwater Beach, Florida
Case Study: Clearwater Achieves 98% Answer Rate With Genesys
Bus driving moving at high motion blur effect speed on a road in the sunset
Case Study: National Express Saves Over Five Hours Per Week on Scheduling with Calabrio
 
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