Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Modern Glass Staircase
Case Study: Viewrail Achieves 70% Self-Service Rate With Zoom
Interior of stylish room with big bed and mirror
Case Study: Dreams Transforms CX With Netcall
Healthcare concept
Case Study: NHS Foundation Trust Achieve 12% Call Reduction With Netcall
Distribution Lorries
Case Study: DSC Enhances Service Operations With Odigo
Stylish interior of living room with soft sofa and coffee table
Case Study: JYSK Achieves a CSAT Score of 4.6/5 With Puzzel
AI in healthcare concept with hand in gloves holding icons
The Future of Healthcare – 5 Innovative Solutions in Action
Home camera system
Case Study: Wyze Saves $1.2M Annually on BPO Costs With Assembled
Colourful housing illustration
Case Study: South Lakes Housing Achieved 96% Call Handling With Netcall
Diversity Inclusion And Equality Concept
Case Study: Refuge Saves 75 Hours Per Week in Agent’s Time With Genesys
Hotel building
Case Study: Radisson Hotel Group Reduces AHT by 17% With Puzzel
Film Festival Concept
Case Study: Sydney Film Festival Saves 81% on Costs With Zoom
Selling old and pre loved clothing
Case Study: Poshmark Increases Productivity by 15% With Assembled
Wood miniature colorful houses on wooden table and green background
Case Study: ForHousing Enhances Tenant Experience With Netcall
Healthcare symbols
Case Study: Mersey Care NHS Foundation Trust Increases Call Volumes With Calabrio
Tea and Coffee
Case Study: Nestlé Reduce IT Tickets by 83% With Genesys
Interior design of living room
Case Study: Lulu and Georgia Decrease FRT by 22% With Assembled
Modern homes and Town houses
Case Study: ORA Saves 30% of Work Time With Zoom
A medical worker using virtual with health care icons
Case Study: Maxicare Boosts CSAT Above 90% With NICE
Makeup on a pink brackground
Case Study: Ipsy Reaches 97% Agent Adherence With Assembled
Cruise ship sailing to port on sunrise
Case Study: MSC Cruises Transforms CX With injixo
Technology and business finance concept
Case Study: Iress Reduces Operational Costs With Zoom
couple receiving keys of their new home from real estate agent
Case Study: Realtor.com Drives More Productive Conversations With NICE
AI Use Cases for Quality Monitoring concept
Five AI Use Cases for Quality Monitoring
Group of cheerful sports fans celebrating victory of their favorite team while spectating game from stadium stands
Case Study: Fanatics Reduces AHT by 13% With Genesys
 
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