Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Case Study: ForHousing Enhances Tenant Experience With Netcall
Healthcare symbols
Case Study: Mersey Care NHS Foundation Trust Increases Call Volumes With Calabrio
Tea and Coffee
Case Study: Nestlé Reduce IT Tickets by 83% With Genesys
Interior design of living room
Case Study: Lulu and Georgia Decrease FRT by 22% With Assembled
Modern homes and Town houses
Case Study: ORA Saves 30% of Work Time With Zoom
A medical worker using virtual with health care icons
Case Study: Maxicare Boosts CSAT Above 90% With NICE
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Case Study: Ipsy Reaches 97% Agent Adherence With Assembled
Cruise ship sailing to port on sunrise
Case Study: MSC Cruises Transforms CX With injixo
Technology and business finance concept
Case Study: Iress Reduces Operational Costs With Zoom
couple receiving keys of their new home from real estate agent
Case Study: Realtor.com Drives More Productive Conversations With NICE
AI Use Cases for Quality Monitoring concept
Five AI Use Cases for Quality Monitoring
Group of cheerful sports fans celebrating victory of their favorite team while spectating game from stadium stands
Case Study: Fanatics Reduces AHT by 13% With Genesys
woman in activewear practicing yoga on a mat in a cozy living room setting.
Case Study: Classpass Increases Adherence by 12% With Assembled
Student Loan Concept
Case Study: ECSI Achieves 68% Containment with NICE
Cloud computing concept
Case Study: AVI-SPL Saves $70,000 With Zoom
Person on a laptop with a dashboard
Case Study: Prvidr Cuts Average Speed of Answer by 50% With Genesys
Car and House model with agent and customer discussing for contract to buy
Case Study: King Price Insurance Boosts Self-Service Resolutions by 10% With Genesys
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Case Study: Honeylove Increases Productivity by 54% With Assembled
Person using a computer with a digital pop up of a cloud - cloud computing concept
Case Study: IONOS Reduces Chat Handling by 15% with Genesys
House Appliances
Case Study – GE Appliances Increases Adherence by 20% With Calabrio
Call Centre Agents
Case Study: Hexaware Achieves 60% Call Automation With Genesys
customer service representative with a plane in the background
Case Study: BlueLink Optimizes Global Services With Odigo
Aeroplane wing in the sky with a sunset
Case Study: Delta Air Lines Boosts Global Support with Calabrio
Work tools with a wooden house model.
Case Study: Lowe’s Saves Over 1 Million in Operational Costs With NICE
 
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