Articles - Case Studies

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woman in activewear practicing yoga on a mat in a cozy living room setting.
Case Study: Classpass Increases Adherence by 12% With Assembled
Student Loan Concept
Case Study: ECSI Achieves 68% Containment with NICE
Cloud computing concept
Case Study: AVI-SPL Saves $70,000 With Zoom
Person on a laptop with a dashboard
Case Study: Prvidr Cuts Average Speed of Answer by 50% With Genesys
Car and House model with agent and customer discussing for contract to buy
Case Study: King Price Insurance Boosts Self-Service Resolutions by 10% With Genesys
growth increase of positive indicators graph
Case Study: Honeylove Increases Productivity by 54% With Assembled
Person using a computer with a digital pop up of a cloud - cloud computing concept
Case Study: IONOS Reduces Chat Handling by 15% with Genesys
House Appliances
Case Study – GE Appliances Increases Adherence by 20% With Calabrio
Call Centre Agents
Case Study: Hexaware Achieves 60% Call Automation With Genesys
customer service representative with a plane in the background
Case Study: BlueLink Optimizes Global Services With Odigo
Aeroplane wing in the sky with a sunset
Case Study: Delta Air Lines Boosts Global Support with Calabrio
Work tools with a wooden house model.
Case Study: Lowe’s Saves Over 1 Million in Operational Costs With NICE
Case Study: Kin Insurance Increased Adherence by Over 30% With Assembled
Garden Power Tools
Case Study: Ratioparts Scales Up Outbound Revenue With babelforce and Zendesk
Finger pointing increase arrow graph chart
Case Study: O.phon Boosts Response Times by 64% with Genesys
The concept of sources of electricity in the world.
Case Study: E.ON Achieves 90% Answer Rate With Calabrio
Real estate agent signing over a house
Case Study: Homeday Transforms CX With babelforce and Zendesk
Houses being built
Case Study: Home Group Boosts Scheduling Efficiency by 20% with Calabrio
Aerial View of Clearwater Beach, Florida
Case Study: Clearwater Achieves 98% Answer Rate With Genesys
Bus driving moving at high motion blur effect speed on a road in the sunset
Case Study: National Express Saves Over Five Hours Per Week on Scheduling with Calabrio
Woman putting money into piggy bank at table
Case Study: Maps CU Achieves Seamless Service with NICE
Person with suitcase entering a hotel room
Case Study: Topaz Services Elevates Customer Experience with Zoom
Medicine doctor touching medical global network
Case Study: RedSalud Reduced Contact Centre Operating Expenses by 30% With Genesys
Old computers, digital tablets, mobile phones, many used electronic gadgets devices, broken household and appliances on yellow background
Case Study: Sony Electronics Achieves Record CSAT With NICE
 
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