Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Case Study: Ipsy Reaches 97% Agent Adherence With Assembled
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Case Study: Radisson Hotel Group Reduces AHT by 17% With Puzzel
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Case Study: MSC Cruises Transforms CX With injixo
18 Workforce Management Case Studies
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Case Study: Severn Trent Improves Contact Centre Efficiency With NICE
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Case Study: RFP Reducing Contact Centre Training Time by Over 90%
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Case Study: How Flogas Improved Contact Centre Efficiency
Speech Analytics Case Studies
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Case Study: King Price Insurance Boosts Self-Service Resolutions by 10% With Genesys
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Case Study: CollaborationRoom.AI Improves Testing
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Case Study: RedSalud Reduced Contact Centre Operating Expenses by 30% With Genesys
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Case Study: Adding WhatsApp to the Digital Channel Mix
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Case Study: RSPCA Builds a Modern Customer Experience
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The Future of Healthcare – 5 Innovative Solutions in Action
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Case Study: O.phon Boosts Response Times by 64% with Genesys
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Case Study: Mersey Care NHS Foundation Trust Increases Call Volumes With Calabrio
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Five AI Use Cases for Quality Monitoring
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Case Study: South Lakes Housing Achieved 96% Call Handling With Netcall
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Case Study: Refuge Saves 75 Hours Per Week in Agent’s Time With Genesys
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Case Study: Iress Reduces Operational Costs With Zoom
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Case Study: The Ivy Collection Boosts Conversion Rates by 20% With Five9
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Case Study: Sanlam Boost CSAT With Scorebuddy
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Case Study: Intercom Automated Its QA With Scorebuddy
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Case Study: Fanatics Reduces AHT by 13% With Genesys
 
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