Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Old computers, digital tablets, mobile phones, many used electronic gadgets devices, broken household and appliances on yellow background
Case Study: Sony Electronics Achieves Record CSAT With NICE
2 people running
Case Study: Brooks Reduces Phone Wait Times By 66% With Assembled
Smiling call centre agent
Case Study: Convera Transforms Employee Engagement with Zoom
People in a university classroom
Case Study: Western Sydney University Reduces Abandoned Calls by 45% With Genesys
Train on a railway track
Case Study: Dutch Railways Achieves 85% Occupancy With NICE
Nurse comforting a patient
Case Study: Caring For You Transforms Operations with Zoom
Inclusive office
Case Study: APM Saves $1 Million With Genesys Cloud
Arrow going up with the word customer satisfaction - Improve CSAT Concept
Case Study: Open Network Exchange Increases CSAT to 95% With NICE
person holding a global network concept
Case Study: Pluxee Streamlines Global CX Strategy With Genesys
House with utilities symbols in wooden blocks
Case Study: Utility Warehouse Reduces Costs With NICE
Digital Banking and Financial Technology Concept
Case Study: NatWest Group Transforms CX With Genesys
Law concept
Case Study: Mike Morse Law Firm Boosts Efficiency With Zoom
Person Smiling on a phone call
Case Study: North Devon Council Reduces Abandonment Rates With Zoom
Trees and water scene
Case Study: Severn Trent Improves Contact Centre Efficiency With NICE
Image of inside a gym
Case Study: PureGym Transforms Its Contact Centre With Genesys
Person holding house keys in one hand and a miniature house in the other
Case Study: Dudley Council Transform Rental Management With MaxContact
Aeroplane flying across a city with sunset
Case Study: Virgin Atlantic Achieves a 50% Decrease in AHT With Genesys
Bowling ball hitting bowling pins
Case Study: Hollywood Bowl Increases Adherence to 95% With Injixo
Glass globe with phone
Case Study: Orgadata Streamlines Global Operations with babelforce
Happy customer support or sales agent
Case Study: Injixo Helps CXL Improve Agent Adherence
Person with a headset on in a call centre
Case Study: ESP Group Transforms CX With Sabio
Person giving rating to service experience on mobilephone
Case Study: ESS Group Centralises Customer Support With Puzzel
Professional garden working
Case Study: Ratioparts Builds Profit Centre
Blurred home laundry room with wooden table
Case Study: Haier Smart Home Drives Agent Wellbeing and Autonomy
 
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