Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Trees and water scene
Case Study: Severn Trent Improves Contact Centre Efficiency With NICE
Image of inside a gym
Case Study: PureGym Transforms Its Contact Centre With Genesys
Person holding house keys in one hand and a miniature house in the other
Case Study: Dudley Council Transform Rental Management With MaxContact
Aeroplane flying across a city with sunset
Case Study: Virgin Atlantic Achieves a 50% Decrease in AHT With Genesys
Bowling ball hitting bowling pins
Case Study: Hollywood Bowl Increases Adherence to 95% With Injixo
Glass globe with phone
Case Study: Orgadata Streamlines Global Operations with babelforce
Happy customer support or sales agent
Case Study: Injixo Helps CXL Improve Agent Adherence
Person with a headset on in a call centre
Case Study: ESP Group Transforms CX With Sabio
Person giving rating to service experience on mobilephone
Case Study: ESS Group Centralises Customer Support With Puzzel
Professional garden working
Case Study: Ratioparts Builds Profit Centre
Blurred home laundry room with wooden table
Case Study: Haier Smart Home Drives Agent Wellbeing and Autonomy
Electric transmission towers with glowing wires against the sunset
Case Study: UK Power Networks Support Vulnerable Customers
Customer Experiences Concept. Happy Client Using Smartphone with great reviews
Case Study: Sutton Council Delivers on Their Promise of Effortless CX
sad to happy blocks with a dial pointing to happy
Case Study: Lifeplus Boosts CSAT to 94.8%
Omnichannel icons
Case Study: Royal Borough of Kingston Council Revolutionizes Citizen Experience
Blurred call centre agents with tech icons
Case Study: DDC OS Dramatically Increased Planning Productivity
A hand holding a bulb against power station with pylons at sunset
Case Study: EDF Empowers Its Energy Customers
Omnichannel concept with stacked blocks and contact icons
Case Study: Creating an Omnichannel Customer Care Centre
Solar panels reflecting sunlight
Case Study: ENGIE Completes Digital Transformation
A group of medical staff
Case Study: Benenden Health Modernizes Service Delivery
Light bulb with wood house on the table, a symbol for construction, Creative light bulb idea
Case Study: Bouygues Immobilier Upgrades Service Quality
Water being poured in a glass
Case Study: Culligan Optimizes Customer Service ROI
Burred photo of a contact centre
Case Study: LCC Improves Contact Centre Efficiency
Call centre workers
Case Study: Carrefour Banque Modernises Call Centre System
 
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