Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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A picture of an agent working remotely
Case Study: How Essilor BBGR Switched to Remote Working
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Case Study: O.phon Boosts Response Times by 64% with Genesys
House Appliances
Case Study – GE Appliances Increases Adherence by 20% With Calabrio
Electric transmission towers with glowing wires against the sunset
Case Study: UK Power Networks Support Vulnerable Customers
Old computers, digital tablets, mobile phones, many used electronic gadgets devices, broken household and appliances on yellow background
Case Study: Sony Electronics Achieves Record CSAT With NICE
Happy customer support or sales agent
Case Study: Injixo Helps CXL Improve Agent Adherence
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Case Study: Pluxee Streamlines Global CX Strategy With Genesys
Water being poured in a glass
Case Study: Culligan Optimizes Customer Service ROI
sad to happy blocks with a dial pointing to happy
Case Study: Lifeplus Boosts CSAT to 94.8%
The concept of sources of electricity in the world.
Case Study: E.ON Achieves 90% Answer Rate With Calabrio
flooring and furniture material samples
Case Study: BISSELL Digitally Transforms Its Contact Centres
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Case Study: Mayo County Council Increase Agent Efficiency
Case Study: Contact Centre Improves Customer Satisfaction With AI
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Case Study: North Devon Council Reduces Abandonment Rates With Zoom
Arial top view of Smart, Modern transportation with Expressway, Road and Roundabout, Road traffic
Case Study: CX and Digital Transformation Within the Public Sector
Case Study: How Nottingham City Homes Moved to the Cloud
Blurred call centre agents with tech icons
Case Study: DDC OS Dramatically Increased Planning Productivity
Real estate agent signing over a house
Case Study: Homeday Transforms CX With babelforce and Zendesk
Case Study: Kin Insurance Increased Adherence by Over 30% With Assembled
Customer Experiences Concept. Happy Client Using Smartphone with great reviews
Case Study: Sutton Council Delivers on Their Promise of Effortless CX
Person using a computer with a digital pop up of a cloud - cloud computing concept
Case Study: IONOS Reduces Chat Handling by 15% with Genesys
Digital collage wall of TV screens
Case Study: Nielsen Sees 30% Improvement in Agent Wait Times
Nurse comforting a patient
Case Study: Caring For You Transforms Operations with Zoom
customer service representative with a plane in the background
Case Study: BlueLink Optimizes Global Services With Odigo
 
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