Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Case Study: Topaz Services Elevates Customer Experience with Zoom
Woman putting money into piggy bank at table
Case Study: Maps CU Achieves Seamless Service with NICE
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Case Study: Moving 800 Call Centre Staff to Remote Working
Stock market or forex trading graph concept
Case Study: Blueberry Markets Creates Its CX Team Mid-Pandemic
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Case Study: LCC Improves Contact Centre Efficiency
Manufacturing plant and refinery
Case Study: Chemical Company Embraces Cloud Solution
Call centre workers
Case Study: Carrefour Banque Modernises Call Centre System
Scaling up concept with cylinders
Case Study: Scaling Citizen Support During a Crisis
Breakfast on a bed in a hotel room
Case Study: HotelBeds Tackles the Challenges of a Global Pandemic
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Case Study: PureGym Transforms Its Contact Centre With Genesys
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Case Study: RFP Reducing Contact Centre Training Time by Over 90%
Omnichannel concept with stacked blocks and contact icons
Case Study: Creating an Omnichannel Customer Care Centre
Speech Analytics Case Studies
Call Recording Case Studies
Case Study: GBG’s Successful Global Voice of the Customer Programme
Case Study: How PhotoBox Enhanced its Customer Experience
Case Study: Gaming Company Answers 90% of Chats in 10 Seconds
Case Study: Carlson Rezidor Hotel Group Personalises Its Customer Service
Case Study: Webhelp Nordic Drives International Growth
A 3d puzzle block is a different colour to the other blocks
Case Study: Urban Massage Integrates With Salesforce
A picture of a virtual assistant in a computer
Case Study: European Tax Agency Implements a Virtual Assistant
Case Study: Global Manufacturer Reduces Contact Centre Costs
A photo of the ee contact centre team as part of a choir
Case Study: EE Reduce Contact Centre Attrition and Absence Levels
An alarm clock showing 20 past ten on a pink background
Case Study – BT Safely Lowers Call Time by 8%
 
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