Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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A worker shouting loud by megaphone with smile
Case Study: Company Reduces Employee Stress
Hand holding compliance and learning icons
Case Study: Payoneer Creates a Culture of Learning
Aerobatic team performs flight at air show - consistent good performance concept
Case Study: Comdata’s Consistent Process Drives Performance
Arial top view of Smart, Modern transportation with Expressway, Road and Roundabout, Road traffic
Case Study: CX and Digital Transformation Within the Public Sector
Onboarding success symbol. Wooden blocks with words 'onboarding success'.
Case Study: Sykes Speeds Up Onboarding
Person with arms flexed - improvement concept
Case Study: Webhelp Improves Engagement, Learning & Performance
Person on phone with laptop sitting at wooden table
Case Study: Ceredigion County Council
Hands holding mobile phones
Case Study: Verizon’s Cellular Sales Drives Engagement
Person standing with laptop
Case Study: Microsoft Drives Down Absenteeism
High-tech bright data center with computers and lights.
Case Study: Arvato Cloud-First Strategy
Improve concept with a hand putting wooden cubes with arrows pointing to target
Case Study: Teleperformance Drives Agent Efficiency
Hands holding family figure. Life and health insurance concept.
Case Study: Swiss Life Select Drives Sales Performance
close up empty virtual meeting room with meeting table over binary codes
Case Study: CollaborationRoom.AI Improves Testing
Hand leading global network connection
Case Study: Company Improves Global Call Quality
A green world map on a light bulb
Case Study: Hitachi Energy Delivers Global Follow-the-Sun Support
A Smartphone with card and coins - payment concept
Case Study: How Afterpay Increased Agent Productivity 30%
Banking concept with piggy bank
Case Study: Financial Services Company Transforms Its QA Process
Futuristic stock exchange scene with chart, numbers and BUY and SELL options
Case Study: Customer AI Helps Stockpile Achieve 350% ROI
Stock market or forex trading graph concept
Case Study: Blueberry Markets Creates Its CX Team Mid-Pandemic
Global world network connected and telecommunication
Case Study: RHM Introduces Customers to the Power of Insights
flooring and furniture material samples
Case Study: BISSELL Digitally Transforms Its Contact Centres
Detail of the statue of Robin Hood standing near Nottingham Castle in Nottingham, England.
Case Study: Nottingham City Council Drive Efficiency and Channel Shift
Online login on phone
Case Study: How CRMG Disrupted Its Industry With Cognigy AI
Scaling up concept with cylinders
Case Study: Scaling Citizen Support During a Crisis
 
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