Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Case Study: Medavie Blue Cross Decrease Call Escalations by 40%
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Case Study: Contact Centre Reduces Training Time by 50%
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Case Study: Mayo County Council Increase Agent Efficiency
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Case Study: Club Med
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Case Study: Enrich Increase Customer Loyalty and Sales
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Case Study: Moving 800 Call Centre Staff to Remote Working
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Case Study: Sutherland Improve Remote Performance Management
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Case Study: Supermarket Chain Deals With Huge Surge in Customer Demand
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Case Study: Healthcare Group Improves Its Customer Service
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Case Study: GE Healthcare Reduce Their Contact Centre Error Rate
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Case Study: Freshly Builds New Quality Assurance Programme
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Case Study: Delta Dental Washington Implement a New Knowledge Base
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Case Study: SeatGeek Improves Its Forecasting and Scheduling
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Case Study – The Complexities of the Simple Fax
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Case Study: Fintech Firm Increases Agent Productivity by 30%
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Case Study: Seamless Front and Back Office
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Case Study: Littlefish Achieves 95% Satisfaction Rate
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Case Study: How PAR Technology Uses UC Integration
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Case Study: TechStyle Provides Connected Employee Experience
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Case Study: Delta Dental Strategically Improves Customer Service
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Case Study: Citation Is Making All the Difference
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3 Key Insights From DCG’s Digital Shift
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Case Study: Managing the Customer Journey for Eaglemoss
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Case Study: Marlowe Theatre Provide Outstanding Service
 
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