Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Case Study: Akixi Supports Gamma During Remote Working Shift
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Case Study: How MoneyGram Maintained CSAT During COVID-19
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Case Study: Bullhorn Transforms Contact Centre Operations and Improves CSAT Metrics
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Case Study: Ecotricity Increases Schedule Adherence by 10%
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Case Study: How Ubisoft Engage Remote Agents
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Case Study: AGL Moves All of Its Agents to Remote Working
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Case Study: EIMS Moves Its Global Sales Operation to Work Remotely
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Case Study – Voxpro Increases Productivity by 20%
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Case Study – BT Safely Lowers Call Time by 8%
A photo of the ee contact centre team as part of a choir
Case Study: EE Reduce Contact Centre Attrition and Absence Levels
Case Study: Global Manufacturer Reduces Contact Centre Costs
Case Study: Contact Centre Improves Customer Satisfaction With AI
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Case Study: European Tax Agency Implements a Virtual Assistant
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Case Study: Urban Massage Integrates With Salesforce
Case Study: How Nottingham City Homes Moved to the Cloud
Case Study: Webhelp Nordic Drives International Growth
Case Study: Carlson Rezidor Hotel Group Personalises Its Customer Service
Case Study: Gaming Company Answers 90% of Chats in 10 Seconds
Case Study: How PhotoBox Enhanced its Customer Experience
Case Study: GBG’s Successful Global Voice of the Customer Programme
spotlight
Spotlight on… Local Council Contact Centres
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