Articles - Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

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Person with a headset on in a call centre
Case Study: ESP Group Transforms CX With Sabio
Happy customer support or sales agent
Case Study: Injixo Helps CXL Improve Agent Adherence
Glass globe with phone
Case Study: Orgadata Streamlines Global Operations with babelforce
Aeroplane flying across a city with sunset
Case Study: Virgin Atlantic Achieves a 50% Decrease in AHT With Genesys
Person holding house keys in one hand and a miniature house in the other
Case Study: Dudley Council Transform Rental Management With MaxContact
Image of inside a gym
Case Study: PureGym Transforms Its Contact Centre With Genesys
Person Smiling on a phone call
Case Study: North Devon Council Reduces Abandonment Rates With Zoom
House with utilities symbols in wooden blocks
Case Study: Utility Warehouse Reduces Costs With NICE
Law concept
Case Study: Mike Morse Law Firm Boosts Efficiency With Zoom
person holding a global network concept
Case Study: Pluxee Streamlines Global CX Strategy With Genesys
Arrow going up with the word customer satisfaction - Improve CSAT Concept
Case Study: Open Network Exchange Increases CSAT to 95% With NICE
Inclusive office
Case Study: APM Saves $1 Million With Genesys Cloud
Nurse comforting a patient
Case Study: Caring For You Transforms Operations with Zoom
2 people running
Case Study: Brooks Reduces Phone Wait Times By 66% With Assembled
Person with suitcase entering a hotel room
Case Study: Topaz Services Elevates Customer Experience with Zoom
Woman putting money into piggy bank at table
Case Study: Maps CU Achieves Seamless Service with NICE
Bus driving moving at high motion blur effect speed on a road in the sunset
Case Study: National Express Saves Over Five Hours Per Week on Scheduling with Calabrio
Aerial View of Clearwater Beach, Florida
Case Study: Clearwater Achieves 98% Answer Rate With Genesys
Real estate agent signing over a house
Case Study: Homeday Transforms CX With babelforce and Zendesk
Case Study: Kin Insurance Increased Adherence by Over 30% With Assembled
customer service representative with a plane in the background
Case Study: BlueLink Optimizes Global Services With Odigo
Person using a computer with a digital pop up of a cloud - cloud computing concept
Case Study: IONOS Reduces Chat Handling by 15% with Genesys
growth increase of positive indicators graph
Case Study: Honeylove Increases Productivity by 54% With Assembled
woman in activewear practicing yoga on a mat in a cozy living room setting.
Case Study: Classpass Increases Adherence by 12% With Assembled
 
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