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Articles - Celia Cerdeira

Celia Cerdeira, Content Marketing Director, Talkdesk

Connect with Celia on LinkedIn

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What’s Driving CX Trends in 2023?

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Unlocking Customer Insights with Speech Analytics

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How to Reduce AHT in Contact Centres

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How to Master Digital Customer Engagement

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10 Strategies to Improve Agent Productivity

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How Contact Centres Can Improve the Digital Customer Journey

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How to Map and Measure the Omnichannel Customer Journey

Customer Experiences Concept. Happy Client Using Smartphone to Reading Review

14 Techniques for Excellent Call Centre Customer Service

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The 10 Basic Principles of Customer Service Excellence

The concept of Omnichannel between devices

The Ultimate Guide to Building Omnichannel CX

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ASR Technology and How It Benefits the Contact Centre?

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AI Knowledge Management: How Does It Benefit Your Business?

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11 Steps to Help Reduce Agent Attrition in Call Centres

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Conversational AI: What It Is and How It Works

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Customer Experience Analytics Playbook for 2023

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Choosing the Best Customer Support Software

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What Are Virtual Agents? Benefits and Getting Started

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Top Nine Skills of a Successful Call Centre Agent

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15 Damage Control Techniques for Call Centre Agents

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8 Steps for Effectively Coaching Call Centre Agents

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Call Centre Service Level and Customer Satisfaction

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What Is Call Centre Routing and How Does It Improve Customer Experience?

AI call centre capabilities

Empower Agents with AI Call Centre Capabilities

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What Is CSAT? Definition & How to Measure It?

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Editor's Pick

Thumbnail The Best Ways to Track Absence in the Contact Centre

The Best Ways to Track Absence in the Contact Centre

Thumbnail Contact Centre Predictions for 2025

Contact Centre Predictions for 2025

Thumbnail 10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Thumbnail Stop Doing These Stupid Things to Your Customers

Stop Doing These Stupid Things to Your Customers

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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