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Articles - Celia Cerdeira

Celia Cerdeira, Content Marketing Director, Talkdesk

Connect with Celia on LinkedIn

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How to Master Digital Customer Engagement

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10 Strategies to Improve Agent Productivity

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How Contact Centres Can Improve the Digital Customer Journey

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How to Map and Measure the Omnichannel Customer Journey

Customer Experiences Concept. Happy Client Using Smartphone to Reading Review

14 Techniques for Excellent Call Centre Customer Service

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The 10 Basic Principles of Customer Service Excellence

The concept of Omnichannel between devices

The Ultimate Guide to Building Omnichannel CX

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ASR Technology and How It Benefits the Contact Centre?

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AI Knowledge Management: How Does It Benefit Your Business?

Talent management and recruitment concept.

11 Steps to Help Reduce Agent Attrition in Call Centres

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Conversational AI: What It Is and How It Works

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Customer Experience Analytics Playbook for 2023

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Choosing the Best Customer Support Software

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What Are Virtual Agents? Benefits and Getting Started

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Top Nine Skills of a Successful Call Centre Agent

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15 Damage Control Techniques for Call Centre Agents

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8 Steps for Effectively Coaching Call Centre Agents

Quality level, good service. Best customer rating

Call Centre Service Level and Customer Satisfaction

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What Is Call Centre Routing and How Does It Improve Customer Experience?

AI call centre capabilities

Empower Agents with AI Call Centre Capabilities

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What Is CSAT? Definition & How to Measure It?

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What Is an ACD? Everything You Need to Know

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7 Ways Contact Centre AI Provides Better Customer Experiences

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Customer Service Software: A Complete Introduction