Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

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6 Priorities for Building an Effective AI Contact Centre Strategy
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What Is an Inbound Contact Centre, and How Does It Work?
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What Is a Cloud Contact Centre, and How Does It Work?
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What is an Omnichannel Contact Centre, and How Does it Improve CSAT?
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What Is an Outbound Contact Centre?
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What Is Contact Centre Software, and How Does It Work?
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How Does AI Improve Contact Centre Efficiency?
CRM Concept
How Does Call Centre CRM Software Work?
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How Can Automatic Number Identification Benefit Contact Centres?
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How Does AI Improve Contact Centre Efficiency?
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The Ultimate Guide to an Effective Outbound Contact Centre Strategy
Customer Relationship Management Concept
Customer Relationship Management, and How Contact Centres Can Help
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What Is an AI Contact Centre?
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How Can AI Improve Contact Centre Productivity?
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A Guide to Contact Centre Workforce Management Using AI
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8 Customer Service Channels and How to Optimize Them
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14 Contact Centre Tools to Improve CX
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Virtual Contact Centres: Benefits and Best Practices
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What’s Driving CX Trends in 2023?
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Unlocking Customer Insights with Speech Analytics
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How to Reduce AHT in Contact Centres
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How to Master Digital Customer Engagement
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10 Strategies to Improve Agent Productivity
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How Contact Centres Can Improve the Digital Customer Journey