Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

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What Is an Outbound Contact Centre?
Contact Centre
How Can a Contact Centre Improve Internal Workforce Management?
Analysis report
Which CX Analytics Should a Contact Centre Measure?
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16 Factors Influencing First Call Resolution
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First Contact Resolution: What It Is and How to Improve It
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How to Measure Customer Experience in Contact Centres
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8 Customer Service Channels and How to Optimize Them
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How Does a Cloud Contact Centre Improve Customer Retention?
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What Is CSAT? Definition & How to Measure It?
contact centre software concept
What Is Contact Centre Software, and How Does It Work?
2 phones with a wire connecting
How Can Automatic Number Identification Benefit Contact Centres?
CX Trends Concept
CX Trends 2024: The Impact of Technology on Customer Experience
Cloud Computing Concept
What Is a Cloud Contact Centre, and How Does It Work?
Call Centre Agents sat at a desk
What Is an Inbound Contact Centre, and How Does It Work?
Omnichannel concept
What is an Omnichannel Contact Centre, and How Does it Improve CSAT?
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How to Incorporate Customer Service Into a Digital Transformation Roadmap
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How Can AI Improve Contact Centre Productivity?
Customer Experience concept
What Is Customer Experience Management?
Call Centre Technology
Contact Centre Technology: Types, Benefits, and Trends
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Net Promoter Score (NPS): What It Is and How to Measure It
Talent management and recruitment concept.
11 Steps to Help Reduce Agent Attrition in Call Centres
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How Call Routing Improves Customer Experience
Call Centre operator
What Is Call Centre Software and How Does It Work?
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5 Common Call Centre Mistakes That Drive Your Customers Away