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Articles - Celia Cerdeira

Celia Cerdeira, Content Marketing Director, Talkdesk

Connect with Celia on LinkedIn

Hand putting cubes together with customer contact icons on it

How to Master Digital Customer Engagement

Training illustration

How to Train Call Centre Agents to Effectively Interact with Customers

robots in a contact centre

What Is an AI Contact Centre?

Green Human Figure Stopping Wooden Dominos Blocks

15 Damage Control Techniques for Call Centre Agents

Phone operator working at home

7 Tips for Embracing the Work From Home Call Centre

Talent management and recruitment concept.

11 Steps to Help Reduce Agent Attrition in Call Centres

Robot hand pointing to the top point on a graph

How Does AI Improve Contact Centre Efficiency?

Vector illustration of a modern voicebot, artificial intelligence

7 Ways Contact Centre AI Provides Better Customer Experiences

AI call centre capabilities

Empower Agents with AI Call Centre Capabilities

Group of people holding different colourful landline phones

The Ultimate Guide to an Effective Outbound Contact Centre Strategy

Customer Experiences Concept. Happy Client Using Smartphone to Reading Review

14 Techniques for Excellent Call Centre Customer Service

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What Are Virtual Agents? Benefits and Getting Started

Omnichannel concept

What is an Omnichannel Contact Centre, and How Does it Improve CSAT?

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5 Common Call Centre Mistakes That Drive Your Customers Away

Call centre agents on the phone

What Is Average Handle Time and How to Improve It in Your Contact Centre

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How to Map and Measure the Omnichannel Customer Journey

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8 Customer Service Channels and How to Optimize Them

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What’s Driving CX Trends in 2023?

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Unlocking Customer Insights with Speech Analytics

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How to Reduce AHT in Contact Centres

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How Contact Centres Can Improve the Digital Customer Journey

Helpdesk headset and computer accessories on pink background

How to Set Up a Call Center

The concept of Omnichannel between devices

The Ultimate Guide to Building Omnichannel CX

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ASR Technology and How It Benefits the Contact Centre?

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

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Hot Topics : CX - CCaaS - AI - Analytics - WFM

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