Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

Customer Experience concept
What Is Customer Experience Management?
Person with hand on head for mistake
5 Common Call Centre Mistakes That Drive Your Customers Away
CX Trends Concept
CX Trends 2024: The Impact of Technology on Customer Experience
Measuring tape with a block that has a smiley face on
How to Measure Customer Experience in Contact Centres
CRM Concept
How Does Call Centre CRM Software Work?
blurred background with chatbot robot application
How Does AI Improve Contact Centre Efficiency?
6 Ways to Improve Contact Centre Performance
Person touching a cloud with a network of people around it
How Does a Cloud Contact Centre Improve Customer Retention?
Call centre agents on the phone
What Is Average Handle Time and How to Improve It in Your Contact Centre
3D question marks against neon background and clouds
Is Your Contact Centre Ready for the Cloud?
Conversational AI concept with chatbot on phone
Conversational AI: What It Is and How It Works
robots talking on the phone
4 New Ways to Leverage AI for Customer Service
Digital hand set location on map with two pins
How to Incorporate Customer Service Into a Digital Transformation Roadmap
Omnichannel concept
What is an Omnichannel Contact Centre, and How Does it Improve CSAT?
Robot in a call centre with headset on
5 Ways AI Improves Customer Experience Management
Call Centre Agents sat at a desk
What Is an Inbound Contact Centre, and How Does It Work?
Customer Satisfaction Score Concept
What Is a Customer Satisfaction Score?
contact centre software concept
What Is Contact Centre Software, and How Does It Work?
2 phones with a wire connecting
How Can Automatic Number Identification Benefit Contact Centres?
Call Centre Technology
Contact Centre Technology: Types, Benefits, and Trends
Happy contact centre agents in headsets
How Can AI Improve Contact Centre Productivity?
Voice and speech recognition concept with microphone, sound wave and mobile
ASR Technology and How It Benefits the Contact Centre?
An illustration of three people with arrows showing different routes to take
How Call Routing Improves Customer Experience
Call Centre operator
What Is Call Centre Software and How Does It Work?