Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

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How to Map and Measure the Omnichannel Customer Journey
Customer Experiences Concept. Happy Client Using Smartphone to Reading Review
14 Techniques for Excellent Call Centre Customer Service
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The 10 Basic Principles of Customer Service Excellence
The concept of Omnichannel between devices
The Ultimate Guide to Building Omnichannel CX
Voice and speech recognition concept with microphone, sound wave and mobile
ASR Technology and How It Benefits the Contact Centre?
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AI Knowledge Management: How Does It Benefit Your Business?
Talent management and recruitment concept.
11 Steps to Help Reduce Agent Attrition in Call Centres
Conversational AI concept with chatbot on phone
Conversational AI: What It Is and How It Works
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Customer Experience Analytics Playbook for 2023
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Choosing the Best Customer Support Software
Virtual intelligent assistant consulting, customer online support concept
What Are Virtual Agents? Benefits and Getting Started
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Top Nine Skills of a Successful Call Centre Agent
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15 Damage Control Techniques for Call Centre Agents
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8 Steps for Effectively Coaching Call Centre Agents
Quality level, good service. Best customer rating
Call Centre Service Level and Customer Satisfaction
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What Is Call Centre Routing and How Does It Improve Customer Experience?
AI call centre capabilities
Empower Agents with AI Call Centre Capabilities
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What Is CSAT? Definition & How to Measure It?
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What Is an ACD? Everything You Need to Know
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7 Ways Contact Centre AI Provides Better Customer Experiences
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Customer Service Software: A Complete Introduction
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How to Train Call Centre Agents to Effectively Interact with Customers
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7 Tips for Embracing the Work From Home Call Centre
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5 Common Call Centre Mistakes That Drive Your Customers Away