Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

Green Human Figure Stopping Wooden Dominos Blocks
15 Damage Control Techniques for Call Centre Agents
Quality level, good service. Best customer rating
Call Centre Service Level and Customer Satisfaction
Customer service executive working at office
What Is Call Centre Routing and How Does It Improve Customer Experience?
Robot with a book - ai knowledge management
AI Knowledge Management: How Does It Benefit Your Business?
Concept of various paths. with person and three arrows
What Is an ACD? Everything You Need to Know
Vector illustration of a modern voicebot, artificial intelligence
7 Ways Contact Centre AI Provides Better Customer Experiences
Customer service software concept with screen and chat
Customer Service Software: A Complete Introduction
Phone operator working at home
7 Tips for Embracing the Work From Home Call Centre
Person with hand on head for mistake
5 Common Call Centre Mistakes That Drive Your Customers Away
Call Centre operator
What Is Call Centre Software and How Does It Work?
An illustration of three people with arrows showing different routes to take
How Call Routing Improves Customer Experience
Customer Relationship Management Concept
Customer Relationship Management, and How Contact Centres Can Help
robots in a contact centre
What Is an AI Contact Centre?
Illustration concept of call center with operator in headset and icons around them
14 Contact Centre Tools to Improve CX
Customer service agent on headset
Virtual Contact Centres: Benefits and Best Practices
Journey options with icon with three directions
How to Map and Measure the Omnichannel Customer Journey
Digital hand sets location on map with two pins.
How Contact Centres Can Improve the Digital Customer Journey
A hand drawn graph showing improvement
10 Strategies to Improve Agent Productivity
Hand putting cubes together with customer contact icons on it
How to Master Digital Customer Engagement
Voice and speech recognition concept with microphone, sound wave and mobile
ASR Technology and How It Benefits the Contact Centre?
Abstract clock background - time concept
How to Reduce AHT in Contact Centres
Unlock concept with key being used on person figure
Unlocking Customer Insights with Speech Analytics
Magnifying glass focuses on five-star and quality icon - cx trends investigation concept
What’s Driving CX Trends in 2023?
Robot hand pointing towards a button
6 Priorities for Building an Effective AI Contact Centre Strategy