Articles - Celia Cerdeira

Celia Cerdeira is the Content Marketing Director at Talkdesk, where she has been driving content strategies for over 3 years.

She specialises in inbound marketing, content marketing, and digital marketing, with a strong focus on enhancing customer relationships through innovative solutions powered by AI and Machine Learning.

Celia delivers compelling content, developing SEO strategies, and leading content initiatives that resonate with diverse customer personas.

Connect with Celia on LinkedIn

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The Ultimate Guide to an Effective Outbound Contact Centre Strategy
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How to Train Call Centre Agents to Effectively Interact with Customers
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6 Priorities for Building an Effective AI Contact Centre Strategy
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How to Build and Implement a Winning Customer Experience Strategy