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Articles - Centrical

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Reducing Contact Centre Attrition: Best Practices and Strategies

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Attrition in BPO: A Deep Dive Into Employee Turnover

Chatbots reputation in the gutter

Chatbots’ Reputation in the Gutter

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Ascensos Signs Multi-Year Deal With Centrical

12% of contact centres utilizing wellbeing technology

Only 12% of Contact Centres Utilizing Wellbeing Technology

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10% of Contact Centres Already Using ChatGPT – How Do You Compare?

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Mastering the Art of Call Centre Agency Training

A third of callers too impatient to wait more than 1 minute

A Third of Callers Too Impatient to Wait More Than 1 Minute

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Is Too Much Training Hurting Your Team’s Performance?

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Centrical Recognized as a Global Leader in Sales Gamification

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Our Top Use Cases for AI in Customer Service

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Contact Centres Struggle With Planning Digital Channels

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2023 Survey Report: What Contact Centres Are Doing Right Now

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Elevating the Employee Experience: Transition

Only a Quarter of Contact Centres Have an AI Strategy in Place

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Guide to Contact Centre Performance Management

An Introduction to… Gamification

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Elevating the Employee Performance Experience: Production

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15 Ways Contact Centre Technology Can Help Address Inefficiencies

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Elevating Customer Satisfaction With BPO QA Essentials

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10 Tips for CX Success

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Elevating Employee PX: The Nesting Stage

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14 Essential KPIs to Measure Success and Improve CX

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7 Strategies for Improving Call Centre Average Handle Time

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)

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Editor's Pick

Thumbnail The Best Ways to Deal With Last-Minute Time-Off Requests

The Best Ways to Deal With Last-Minute Time-Off Requests

Thumbnail What It Takes to Get Training Right in the Contact Centre

What It Takes to Get Training Right in the Contact Centre

Thumbnail The 5-Star Customer Service Skills Your Team Really Need

The 5-Star Customer Service Skills Your Team Really Need

Thumbnail Train New Agents in Just 30 Days

Train New Agents in Just 30 Days

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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