Articles - Centrical

Discover and explore our Centrical content collection, including articles, blogs, news stories, case studies, resources and more.

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Attrition in BPO: A Deep Dive Into Employee Turnover
Chatbots reputation in the gutter
Chatbots’ Reputation in the Gutter
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Ascensos Signs Multi-Year Deal With Centrical
12% of contact centres utilizing wellbeing technology
Only 12% of Contact Centres Utilizing Wellbeing Technology
how many contact centres are using chatgpt survey results
10% of Contact Centres Already Using ChatGPT – How Do You Compare?
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Mastering the Art of Call Centre Agency Training
A third of callers too impatient to wait more than 1 minute
A Third of Callers Too Impatient to Wait More Than 1 Minute
Person sat at desk with laptop and notepad - learning and training
Is Too Much Training Hurting Your Team’s Performance?
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Centrical Recognized as a Global Leader in Sales Gamification
AI in customer service concept with a robot in headphones coming out of a laptop
Our Top Use Cases for AI in Customer Service
wfm digital channels contact centre survey results
Contact Centres Struggle With Planning Digital Channels
call centre helper survey 2023 title image
2023 Survey Report: What Contact Centres Are Doing Right Now
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Elevating the Employee Experience: Transition
Only a Quarter of Contact Centres Have an AI Strategy in Place
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Guide to Contact Centre Performance Management
An Introduction to… Gamification
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Elevating the Employee Performance Experience: Production
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15 Ways Contact Centre Technology Can Help Address Inefficiencies
Quality Assurance and Quality Control Concept with hands raised in the air and QA icons
Elevating Customer Satisfaction With BPO QA Essentials
Customer experience concept with rating faces and stars
10 Tips for CX Success
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Elevating Employee PX: The Nesting Stage
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14 Essential KPIs to Measure Success and Improve CX
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7 Strategies for Improving Call Centre Average Handle Time
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No Reservations: Boosting Your Guest Experience

Latest Reports

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Survey Report: What Contact Centres Are Doing Right Now (2023 Edition)
 
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